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Free Cisco 500-443 Practice Exam with Questions & Answers | Set: 2

Questions 11

What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

Options:
A.

Configure the Survey DN, CT and associate with the Survey routing script.

B.

Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

C.

Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

D.

Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.

E.

Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

Cisco 500-443 Premium Access
Questions 12

Which two call transfers are supported in PCCE Deployments? (Choose two.)

Options:
A.

SRTP Refer

B.

Release VXML Trunk Transfer

C.

CCE Managed Transfer

D.

CUCM Destination Transfer

E.

SIP Refer

Questions 13

Which two components exchange data between Expanded Call Context Variables? (Choose two.)

Options:
A.

CCE and Finesse

B.

CVP and Finesse

C.

Finesse and VXML Server

D.

CUCM and PCCE

E.

CCE and CVP

Questions 14

Which protocol is used by UCCE/PCCE to communicate with CUCM?

Options:
A.

IH323

B.

TAP1

C.

JTAPI

D.

SIP

Questions 15

What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

Options:
A.

The "Admin* page or OAMP site is used for the daily "admin.'

B.

The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.

C.

The Web URLs or pages are available for access, "Admin* page, "System* page, and a Reporting page.

D.

There is a limited view of activities based on agent size.

E.

The default user is defined upon installation of software and can be used to login to either page initially to perform the integration.

Questions 16

What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)

Options:
A.

point to CUSP ig address

B.

point to CVP ip address

C.

point to IOS q/ws loopback address

D.

point to PG ip address

E.

point to AW/HDS/DDS ip address

Questions 17

A report definition user is trying to delete an existing definition but fails. What is the cause?

Options:
A.

Another user is editing the report at the same time.

B.

The Report Definition has an incorrect Data Source configured.

C.

The user does not have Read permission for this definition.

D.

The Report Definition is being used with an existing report.

Questions 18

What are two usages for Call Studio Database lookup? (Choose two.)

Options:
A.

Account Type

B.

Play media

C.

Get Digit

D.

Claim Number

E.

Dialtone

Exam Code: 500-443
Certification Provider: Cisco
Exam Name: Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)
Last Update: Jul 10, 2025
Questions: 60
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