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Free CA Technologies CAT-200 Practice Exam with Questions & Answers

Questions 1

Level 1 CA Service Desk Analysts can use the CA Service Desk Quick Profile page to:

Options:
A.

Create templates

B.

Search knowledge documents for relevant information

C.

Search for information about the end user during a support call.

D.

Access the end user's computer and resolve the problem during the call.

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Questions 2

For the Level 1 Analyst role, where can you view the details of a selected Scoreboard item?

Options:
A.

List pane

B.

Knowledge tab

C.

Quick Profile tab

D.

Knowledge Documents folder

Questions 3

Which major layers does CA Service Desk consist of? (Choose four)

Options:
A.

Client Layer

B.

Object Layer

C.

Cluster Layer

D.

Component Layer

E.

Logical Database Layer

F.

Physical Database Layer

Questions 4

When the status of Incidents is updated, where can you find the status changes?

Options:
A.

Activity log

B.

Activity history

C.

Incident versions

D.

Incident knowledge

Questions 5

You attach an Incident to a Problem. What happens when you attempt to close the Problem without closing the Incident?

Options:
A.

An error message appears.

B.

The Problem and the Incident close.

C.

The Problem closes but not the Incident.

D.

The Incident closes but not the Problem.

Questions 6

Which component connects web browsers to the CA Service Desk Object Manager?

Options:
A.

domsrvr

B.

Web Engine

C.

Web Screen Painter (WSP)

D.

WSP Schema Designer

Questions 7

For the Level 1 Analyst rote, which Scoreboard item shows all unpublished knowledge documents assigned to the Analyst?

Options:
A.

Open

B.

Inbox

C.

Incidents

D.

Requests

Questions 8

How many primary servers are there in a very large CA Service Desk implementation?

Options:
A.

1

B.

2

C.

4

D.

5

Questions 9

Which action helps ensure that all aspects of a project are managed while moving equipment?

Options:
A.

Associating Problems

B.

Attaching child Incidents

C.

Connecting severity ratings

D.

Connecting Change Orders

Questions 10

Which features characterize data partitions? (Choose two)

Options:
A.

There are three types

B.

They implement role-level security

C.

They implement record-level security

D.

They can be assigned to contacts and access types

Exam Code: CAT-200
Certification Provider: CA Technologies
Exam Name: CA Service Desk Manager r12 Administrator Exam
Last Update: Mar 28, 2025
Questions: 40

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