Free Avaya 7392X Practice Exam with Questions & Answers | Set: 2

Name: How to Pass 7392X Exams
Brand: Examstrack
SKU: 7392x
Price: 36.75 USD
Availability: InStock

Questions 11

A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.

Which statement is true about the configuration of this feature?

Options:

The supervisor’s class of restriction (COR) must have the field “Can Force a Work State Change” set to y.

The supervisors class of services (COS) must have the field “Add/Remove Agent Skills” set to y.

The agent’s COS must have the field “Add/remove Agent Skills” set to y.

The supervisors COS must have the field “Can Force a Work State Change” set to y.

The supervisors COR must have the field “Add/Remove Agent Skills” set to y.

Avaya 7392X Premium Access

Evelyn

02-Jan-2025

examstrack's competent IT experts crafted an 7392X study material that's unparalleled. It's a must-have for certification success.

Questions 12

Which three items are needed to properly configure a hunt group in an Expert Agent Selection Call center? (Choose three.)

Options:

The call distribution method

The group extension

Vector Directory Number (VDN)

The class of Restriction (COR)

The trunk group number

Questions 13

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.

Which call center feature can the customer use to track their defined call types?

Options:

Least Occupied Agent (LOA)

Call Work Codes (CWC)

Feature Access Codes (FAC)

Redistribution on No Answer (RONA)

Questions 14

Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)

Options:

VDN Skill

Class of Services (COS) .

Tenant Number (TN)

Best Services Routing (BSR) Application

Measured

Questions 15

A customer wants to configure their call center for emergencies.

Which action would you advise the call center supervisor to use to configure an alternate call path In case of a disaster?

Options:

Set a feature access coda that detects a power outage and reroutes calls automatically.

Set a vector directory number with a collect type variable.

Set a value variable and change the value assigned using a feature access code.

Set a trunk group and change the trunk number using a variable.

Questions 16

A supervisor wants their agents to automatically log out at a specific time.

Which two administration forms are used to configure this functionality? (Choose two.)

Options:

Station Form

Agent LoginID Form

Hunt Group Form

Feature-Related System-Parameters Form

Questions 17

Customers need to use the extension 5004 for announcements In a vector but the vector will not save. To ensure that the resources are configured, what should be done first?

Options:

Configure an announcement using the extension 5003.

Configure a dial plan with a 4-digit extension that begins with 5.

Configure a dial plan with a 4-d|git feature access code.

Record an announcement.

Questions 18

Which statement about concurrent agent user licenses is true?

Options:

Number of agents that can be registered in more than one Communication Manager simultaneously.

Number of agents that can be added to the system.

Only the specified number of licensed units can gain access to more than one skill at a time.

Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.