Free Avaya 33820X Practice Exam with Questions & Answers

Refer to the exhibit.

Based on the following features and functions:

• Able to choose the best agent available to handle an outbound contact

• Supports behavior-based past and predicted future behavior for customers and agents

• Supports data trending to determine patterns which is refreshed daily

• POM queries It at that moment In time when It decides on the agent handling a given call

Which application would you place in the blue box?

Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.

Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:

• Increase in agents from 300 to 400

• Agent/Remote Workers 10% of agents

• Increase in CMS Supervisors from 30 to 40

• No increase in 900 Business Users

• Avaya IX™ Messaging (Customer Provided Server)

Which Design Scope would you select for this customer?

You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.

The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?

Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.

To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.

What Is the default VPC hardware and software configuration?

Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.

To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?