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Free Avaya 33810X Practice Exam with Questions & Answers | Set: 2

Questions 11

Which three attributes describe the right context of a customer journey experience? (Choose three.)

Options:
A.

Specific Report focused

B.

Single Channel driven

C.

Seamless

D.

Personalized

E.

Intelligent

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Questions 12

An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.

What Is this solution called?

Options:
A.

Call Completion No Reply (CCNR)

B.

Call Back Assist (CBA)

C.

Call Back Request (CBR)

D.

Call Completion Busy Subscriber (CCBS)

Questions 13

The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

Options:
A.

HTTP

B.

FTPS

C.

HTTPS and FTPS

D.

HTTPS

Questions 14

Refer to the exhibit.

33810X Question 14

AACC allows the use of campaigns for Sales or Marketing purposes.

Which statement about Outbound campaigns is true?

Options:
A.

Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

B.

Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

C.

Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

D.

Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C