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Free Apple MAC-16A Practice Exam with Questions & Answers

Questions 1

At which stage in the startup process does the Mac know which startup disk to choose?

Options:
A.

Firmware

B.

Software

C.

Hardware

D.

Boot Loader

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Questions 2

Andrew has updated his iPhone 4s to iOS 8. He has set a passcode and signed in to iCIoud. Andrew is trying to Handoff an email from his Mac to his iPhone.

Andrew's Mac is running OS X Yosemite and Bluetooth is on. Why is the Mail app not appearing in the corner of the iPhone lock screen?

Options:
A.

The passcode is preventing Mail from completing Handoff.

B.

The devices are not on the same Wi-Fi network.

C.

The devices are not paired.

D.

The iPhone 4s does not support Handoff.

Questions 3

How do you change permissions of a specific folder?

Options:
A.

Control-click the folder and then click Change Permissions.

B.

In Finder, select the folder, then choose Get Info from the File menu. Change permission in the Sharing & Permissions pane.

C.

In System Preferences, click the Sharing pane. Locate the file in the Shared folders section. Click Change Permissions.

D.

Open Disk Utility, then drag the folder into the sidebar. Change permissions in the resulting window.

Questions 4

Which of the following connection interfaces for external drives are supported by Time Machine? SELECT FOUR.

Options:
A.

iPad Classic in disk mode

B.

USB 2.0

C.

USB 3.0

D.

USB 2.0 Drive plugged into Airport Express

E.

SCSI-S

F.

FireWire 400/800

G.

Thunderbolt

Questions 5

Marilyn wants to know which apps on her Mac store documents in iCloud. Where can you direct Marilyn to view apps that store documents and data in iCloud?

Options:
A.

Select iCIoud Drive from the Finder sidebar and click the Applications folder.

B.

Log into iCloud.com and click Settings to view supports applications.

C.

Select iCIoud Drive from the Applications folder.

D.

Click iCIoud in System Preferences and then click on iCloud Drive Options.

Questions 6

The installation of OS X Yosemite has failed. First Aid in Disk Utility reports directory damage but cannot repair it. What do you do next?

Options:
A.

Reinstall OS X using the Recovery System.

B.

Replace the hard drive.

C.

Erase the hard drive and then reinstall OS X.

D.

Restart the machine and download the OS X Yosemite installer again.

Questions 7

Gary purchased a new USB 2.0 input device for his iMac (Late 2013). He installed the software that shipped with the device, but it does not seem to work. He has tried all of the USB ports on the back of the iMac, but the issue persists. Which of the following troubleshooting tools or techniques would help Gary isolate the issue?

Options:
A.

Apple Hardware Test

B.

Activity Monitor

C.

Apple Diagnostics

D.

System Information

Questions 8

Wireless Diagnostics incorporates Monitor Mode. Which of the following customer scenarios would Monitor Mode help with the most?

Options:
A.

A customer is having trouble sending and receiving Mail on a company wireless network.

B.

A customer will intermittently have a Wi-Fi connection drop. The customer cannot narrow down any specific time that it happens.

C.

A customer cannot connect to any password-protected wireless networks.

D.

A customer is experiencing slow speeds on a specific public Wi-Fi connection.

Questions 9

A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

Options:
A.

Startup from OS X Recovery and choose the Get Help Online option.

B.

Startup from an OS X Install DVD and choose the Get Help Online option.

C.

In order to use Safari, the customer will have to restore the hard disk from a Time backup.

D.

She must first install OS X on an external disk, then use Safari to search Apple Support articles.

Questions 10

John states that the external hard drive he uses to store music is not visible in the Finder. Your drive is properly plugged in and listed in System Information. How should you continue troubleshooting the issue?

Options:
A.

Troubleshoot the issue using Activity Monitor.

B.

Troubleshoot the issue using Disk Utility.

C.

Troubleshoot the issue using Apple Diagnostics.

D.

Troubleshoot theissue using Console.

Exam Code: MAC-16A
Certification Provider: Apple
Exam Name: ACMT 2016 Mac Service Certification Exam
Last Update: Mar 28, 2025
Questions: 50

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