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Avaya 78950X Dumps Questions Answers

Exam Code: 78950X
Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam
Last Update: May 19, 2024
65 Questions
Testing Engine (only)
Format: Testing Engine
PDF + Testing Engine
Format: PDF + Testing Engine
PDF (only)
Format: PDF

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Avaya ACSS - 7895 78950X Exam Domains

Main Domains of the Avaya ACSS - 7895 78950X Exam:

  • Installation and Configuration: This domain assesses the candidate's ability to install and configure Avaya Contact Center Select (ACCS), including setting up the hardware, software, and integrating with other systems.
  • Troubleshooting and Maintenance: Candidates are tested on their skills in diagnosing and resolving common issues, as well as performing routine maintenance tasks to ensure optimal system performance.
  • Administration and Usage: This area covers the management of ACCS operations, such as configuring agents, supervisors, and other user roles, along with understanding the daily use of the system.
  • Design and Customization: In this domain, examinees must demonstrate knowledge in customizing ACCS solutions to meet specific business requirements and designing workflows that align with organizational goals.
  • Upgrades and Future Planning: This section evaluates a candidate's proficiency in planning for future expansions or upgrades to the ACCS environment while ensuring minimal disruption to current operations.

Each domain is crucial for professionals who aim to implement and maintain effective contact center solutions using Avaya technology. Mastery of these areas signifies a comprehensive understanding of ACCS capabilities.

Avaya 78950X Exam Candidate Profile

Avaya 78950X Exam Ideal Candidate Profile

  • Skills and Experience: Candidates should have hands-on experience with Avaya Contact Center solutions, a solid understanding of contact center operations, and foundational IT knowledge.
  • Career Goals: Individuals aiming to specialize in contact center technologies or seeking career advancement in customer service management roles would benefit from this certification.
  • Job Roles: The exam is tailored for professionals such as Contact Center Administrators, Implementation Specialists, and Support Engineers.
  • Industry Segments: Applicable sectors include telecommunications, BPOs, IT services firms that deploy or manage Avaya Contact Center platforms for clients.
  • Knowledge Validation: Passing the exam demonstrates the candidate's proficiency in implementing and maintaining Avaya Contact Center Select solutions, verifying their expertise to employers.
  • Exam Code: 78950X
  • Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam
  • Question Format: Multiple Choice, Drag and Drop, Simulations
  • Number of Questions: 68
  • Duration: 90 minutes
  • Passing Score: Varies (set by statistical analysis)
  • Completion of the Avaya Contact Center Select (ACCS) training course is recommended but not mandatory.
  • Candidates should possess basic knowledge of computer networking, including LAN, internet, security, and IP telephony basics.
  • Understanding of Voice over IP (VoIP) technology is considered beneficial.
  • Prior experience with Avaya products or solutions is advantageous but not a strict prerequisite.
  • No specific prior certifications are required to take the exam.

If you do not pass the Avaya 78950X exam on your first attempt, Avaya's retake policy is as follows:

  1. Wait for 14 days after your initial attempt before you can retake the exam.
  2. After the second attempt, you must wait another 14 days for any subsequent retakes.
  3. There is no limit to the number of retakes, but each attempt may require payment of an additional examination fee.

Note that this policy is subject to change, and it's important to check with Avaya for the most current information regarding exam retakes.

The Avaya Contact Center Select Implementation and Maintenance Exam ACSS - 7895 certification, obtained after passing the 78950X exam, is typically valid for two years from the date of certification. To maintain the validity of the certification, credential holders are usually required to:

  1. Stay informed about any updates or changes to the Avaya solutions covered by their certification.
  2. Adhere to any continuing education requirements that may be introduced by Avaya.
  3. Retake and pass the relevant examination or a newer version if available before their current certification expires.

It's important for candidates to check with Avaya for any specific renewal procedures as these can change over time.

For those preparing for the Avaya 78950X Contact Center Select Implementation and Maintenance Exam, offers an array of valuable resources designed to enhance study effectiveness:

  • Examstrack Study Guides: Comprehensive guides that cover all necessary topics for the exam. Their structured format allows you to systematically understand each section.
  • Examstrack 78950X Practice Question Banks: These banks include a wide variety of questions that mimic the style and difficulty of the actual exam, providing a realistic practice experience.
  • PDF Resources: Convenient and portable, these PDFs enable you to study on-the-go, ensuring you can fit revision into any busy schedule.
  • Testing Engine: An interactive tool that simulates the exam environment, allowing you to become accustomed to the format and time constraints of the actual test.

Purchasing these materials from can greatly assist in gaining a thorough understanding of the exam content and improve your chances of success.

Study Time for 78950X Exam

The amount of time you should dedicate to studying for the Avaya 78950X exam depends on several factors:

  1. Your existing knowledge and experience with Avaya Contact Center solutions.
  2. Your study pace and how quickly you absorb information.
  3. The level of mastery you wish to achieve before taking the exam.

As a general guideline, individuals with some prior experience might require around 40-60 hours of study. Those new to the subject could expect to invest anywhere from 60-80 hours or more. However, these are estimates and it's crucial to:

  • Assess your personal comfort with the exam topics.
  • Create a study plan that accommodates your daily routine.
  • Allow flexibility in your schedule for more challenging areas.

Ultimately, ensure that your study plan is customized to fit your unique learning style and schedule for optimal preparation.

  • Clear Learning Objectives: ExamTrack's structured material for the Avaya 78950X exam provides clear and concise learning objectives, ensuring candidates understand what is expected of them and can focus on key areas of importance.
  • Organized Multiple-Choice Questions: The organized multiple-choice questions are designed to cover all relevant topics, offering a comprehensive review that enhances understanding and retention of information.
  • Efficient Time Management: With the well-structured approach, candidates can better manage their study time, focusing on areas where they need improvement while reinforcing their knowledge in stronger areas.
  • Free Demos: ExamTrack offers free demos for the Avaya 78950X tests, allowing candidates to try before they buy and ensure the material meets their needs.
  • Promised Success: The promise of success with ExamTrack's materials provides confidence to candidates as they prepare for their Avaya Contact Center Select Implementation and Maintenance Exam.

To enroll in the Avaya 78950X Avaya Contact Center Select Implementation and Maintenance Exam exam course at, follow these steps:

  1. Visit the website
  2. Navigate to the section dedicated to the 78950X exam.
  3. Review the available materials, including high-quality Dumps Questions Answers, and decide whether you want the PDF version, Testing Engine, or both.
  4. Click on the "Add to cart" button for your desired package: Testing Engine (only), PDF (only), or PDF + Testing Engine.
  5. You will be directed to your shopping cart where you can review your order.
  6. Proceed by choosing your preferred payment method.
  7. Complete the checkout process by providing necessary billing information and confirming your purchase.

Once payment is confirmed, you will receive access to the course materials so you can start preparing for your certification exam.


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78950X Overview

(reference: (reference: common duration for Avaya certification exams)
Aspect Details
Exam Name Avaya Contact Center Select Implementation and Maintenance Exam
Exam Format Multiple Choice Questions
Number of Questions Approximately 65
Passing Score Information not publicly available (Avaya typically doesn't disclose passing scores)
Duration Not officially specified, but estimated to be around 90 minutes
Book Access Closed Book

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