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Avaya 33820X Dumps Questions Answers

Exam Code: 33820X
Exam Name: Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam
Last Update: May 27, 2024
64 Questions
Testing Engine (only)
Format: Testing Engine
PDF + Testing Engine
Format: PDF + Testing Engine
PDF (only)
Format: PDF

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Avaya ACDS-3382 33820X Exam Domains

Main Domains of the Avaya ACDS-3382 33820X Exam:

  • Avaya Aura Call Center Elite Fundamentals: Covers the basic concepts, architecture, and deployment models for Avaya Aura Call Center Elite solutions.
  • Solution Design Considerations: Focuses on the assessment and design considerations for tailoring Avaya solutions to meet specific business requirements.
  • Elite Multichannel Solutions: Addresses the integration and implementation of multichannel functionalities within a call center environment.
  • Business Advocacy Solutions: Encompasses knowledge about Avaya's business advocacy tools, including their configuration and benefits.
  • Virtualization Technologies: Pertains to virtualized infrastructure concepts relevant to deploying Avaya solutions in virtual environments.

The certification validates an individual's ability to design effective contact center solutions using Avaya technologies, ensuring enhanced customer engagement and optimized communication workflows.

Avaya 33820X Exam Ideal Candidate Profile

The Avaya 33820X exam is designed for professionals who are involved in the design and planning of contact center solutions using Avaya Aura technologies. Individuals considering this certification should have:

  • A solid understanding of call center operations and management.
  • Practical experience with Avaya Aura Call Center Elite & Elite Multichannel solutions.
  • A goal to specialize in or enhance their career within the field of contact center solution design and implementation.

This exam is particularly beneficial for:

  • Solution Architects
  • Systems Engineers
  • Technical Support Staff
  • Contact Center Consultants

Candidates should possess knowledge in telephony, networking, application integration, and customer engagement strategies. The exam serves as a validation of expertise, ensuring that individuals are equipped to design sophisticated contact center solutions effectively.

  • Type of Questions: Multiple Choice
  • Number of Questions: 60-70 questions
  • Duration: 90 minutes
  • Prior Certification: It's recommended to have the Avaya Professional Sales Specialist (APSS) or Avaya Professional Design Specialist (APDS) credentials.
  • Work Experience: Practical experience in designing and planning Avaya Aura Call Center Elite solutions is highly beneficial.
  • Educational Background: A solid understanding of telecommunication concepts and familiarity with Avaya products and solutions is advantageous, though not strictly mandated.
  • Training Courses: Completion of relevant Avaya training courses may be suggested to prepare effectively for the exam.

If you need to retake the Avaya 33820X exam, it's important to understand the policy set by Avaya:

  • First Retake: After an initial failed attempt, you must wait at least 14 days before retaking the exam.
  • Subsequent Retakes: If subsequent attempts are needed, a 14-day waiting period is also required between each exam retake.
  • Annual Limit: There is a limit of four attempts in a calendar year for any single Avaya exam.

Note that each exam attempt may incur a fee. It's advisable to check with Avaya or your testing center for current costs associated with retaking the exam.

The 33820X Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam ACDS-3382 certification is typically valid for two years after a candidate successfully passes the exam. To maintain the certification and ensure it remains current, individuals are required to:

  1. Stay informed about any updates or changes to Avaya products and solutions.
  2. Undergo recertification by passing the latest version of the exam or completing continuing education activities before the end of the two-year validity period.

It's important for candidates to check with Avaya for any specific renewal procedures as these may change over time.

Avaya 33820X Study Materials

Avaya 33820X Exam Preparation with Examstrack

For students preparing for the Avaya 33820X Certification, offers comprehensive study materials that are designed to provide a clear understanding of the subject matter. The resources available will help you gain in-depth knowledge and prepare effectively for your Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam.

  • PDF Study Guides: These guides are meticulously crafted to cover all the key concepts and topics that you need to know for the exam. They are portable and convenient, allowing you to study on-the-go.
  • Testing Engine: A simulation software that replicates the actual exam environment, providing you with a realistic practice experience. This tool helps in familiarizing yourself with the exam format and timing.
  • Practice Question Banks: Comprehensive sets of questions that reflect the style and difficulty level of questions on the actual exam. Practicing these questions will boost your confidence and test-taking skills.

All these resources from are crafted by experts to ensure they align with the official curriculum and update regularly to reflect any changes in the exam syllabus.

To maximize your chances of success, visit and explore these valuable resources for your Avaya 33820X certification journey.

Study Time for 33820X Exam

Recommended Study Time for the 33820X Exam

The ideal study time for the 33820X Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam varies among individuals. However, a general guideline can be provided:

  • Prior Knowledge: If you have experience with Avaya solutions, you may require less study time than someone new to the field.
  • Study Pace: Determine whether you prefer an intensive short-term schedule or a more relaxed long-term approach.
  • Level of Preparedness: Aim for a thorough understanding of the material rather than just scraping by.
  • Individual Circumstances: Consider personal commitments that may impact your available study time.

A range of 60 to 100 hours might be adequate for someone with foundational knowledge, whereas beginners might need upwards of 120 hours. It's crucial to tailor your study plan to your learning pace and ensure comprehensive coverage of exam topics.

The benefits of using ExamTrack for the Avaya 33820X exam include:

  • Structured Learning: The material is organized to cover all relevant topics systematically, ensuring a comprehensive understanding of the syllabus.
  • Efficiency: Designed to facilitate efficient study and retention of information, saving candidates time during preparation.
  • Practice Tests: Multiple choice questions and answers mimic the actual exam format, aiding in familiarity with exam structure.
  • Success Rate: The resources are tailored to increase the likelihood of passing the certification exam on the first attempt.
  • Demo Availability: Free demos provide an insight into the quality of materials before any financial commitment is made.

To enroll in the Avaya 33820X Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam exam course at, follow these steps:

  1. Visit the website
  2. Navigate to the section dedicated to the 33820X exam.
  3. Review the available materials, including high-quality Dumps Questions Answers, and decide whether you want the PDF version, Testing Engine, or both.
  4. Click on the "Add to cart" button for your desired package: Testing Engine (only), PDF (only), or PDF + Testing Engine.
  5. You will be directed to your shopping cart where you can review your order.
  6. Proceed by choosing your preferred payment method.
  7. Complete the checkout process by providing necessary billing information and confirming your purchase.

Once payment is confirmed, you will receive access to the course materials so you can start preparing for your certification exam.


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33820X Ratings & Reviews

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33820X Overview

Aspect Details
Exam Name Avaya Aura Call Center Elite & Elite Multichannel Solution Design
Exam Code 33820X
Exam Type Multiple Choice Questions
Estimated Number of Questions Not officially disclosed by Avaya, but practice tests suggest around 50-70 questions
Passing Score Not officially disclosed by Avaya, but assumed to be around 50%
Duration Information not available publicly
Book Access Closed Book

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