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Free ServiceNow CSA Practice Exam with Questions & Answers | Set: 5

Questions 41

Tables are made up of which of the following?

Options:
A.

records

B.

lists

C.

forms.

D.

fields

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Questions 42

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:

Incidents where the state is Closed

Incidents where Assignment Group is Network

After clicking the Funnel icon, what should the user do?

Options:
A.

Define the first condition; click AND button; define second condition; click Run

B.

Define the first condition; click AND button; define second condition; press enter

C.

Define the first condition; click OR button; define second condition; press enter

D.

Define the first condition; click > icon on breadcrumb, define second condition; click Run

E.

Define the first condition; click > icon on breadcrumb, define second condition; press enter

Questions 43

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

Options:
A.

report

B.

workflow

C.

event

D.

task

Questions 44

Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

Options:
A.

Access List

B.

Can Access

C.

Accessible to

D.

Can Read

Questions 45

Which statement correctly describes the differences between a Client Script and a Business Rule?

Options:
A.

A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded

B.

A Client Script executes on the server and a Business Rule executes on the client

C.

A Client Script executes on the client and a Business Rule executes on the server

D.

A Client Script executes before a record is loaded and a Business Rule executes after a record is updated

Questions 46

What actions are required to refine the number of records displayed in a list view?

Options:
A.

Right-click to configure relationship list

B.

Add embedded lists and form annotations

C.

Select the filter icon and apply conditions

D.

Modify field properties and duplicate form views

Questions 47

A customer has asked for the following updates to a form:

* Make Resolution code mandatory, admin state is changed to Resolved.

* Hide major incident check box, unless logged in user has Major incident Manager role

What type of rules (s) would you use to implement this requirement?

Options:
A.

Dictionary Design

B.

Field Limiter

C.

UI Policy

D.

UI Design

E.

Form Constraint

Questions 48

An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?

Choose 2 answers

Options:
A.

His user account failed LDAP authentication

B.

His user account does not Belong to any groups, which contain the ITIL role

C.

His user account was not approved by his manager

D.

His user account does not have ITIL role

E.

His user account Is not logged in properly

Questions 49

How would you distinguish between a Base Class table and a Parent Class table?

Options:
A.

Base Class tables always have tables extended from them, Parent tables do not have tables extended from them.

B.

Base Class table is not extended from another table. Parent class tables may be extended from another table.

C.

Extended tables can be extended from Parent tables or Base tables, but they cannot be extended from both.

D.

Extended tables are always extended from Parent tables, Extended tables are usually extended from Base tables,

Questions 50

What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?

Options:
A.

Self Service Management

B.

Knowledge Management

C.

Knowledge-Centered Management

D.

Information Portal Management

E.

Business Information Management