A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?
Which statement correctly describes the differences between a Client Script and a Business Rule?
What actions are required to refine the number of records displayed in a list view?
A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role
What type of rules (s) would you use to implement this requirement?
An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?
Choose 2 answers
How would you distinguish between a Base Class table and a Parent Class table?
What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?
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