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Free ServiceNow CSA Practice Exam with Questions & Answers | Set: 11

Questions 101

What controls the publishing and retiring process for knowledge articles?

Options:
A.

Approval Policies

B.

Approval Definitions

C.

Workflow Designer

D.

Workflows

E.

State Lifecycle

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Questions 102

What is a role in ServiceNow?

Options:
A.

A role is one record m the Role [sys_user_role] table

B.

A role is one record in the Role Iuser_sys_role] table

C.

A role is a persona used In Live Feed Chat

D.

A role Is a set of modules for a particular application

Questions 103

When designing a flow, how do you reference data from a record, in that flow?

Options:
A.

Drag the table icon onto the flow definition

B.

Use the condition builder to specify the desired values

C.

Specify the source table on the data pill related list

D.

Drag the data pill onto the flow definition

E.

Add the table reference using the slush bucket

Questions 104

The ServiceNow platform includes which types of interfaces? (Choose three.)

Options:
A.

Now Mobile Apps

B.

Agent Control Center

C.

Back Office Dashboard

D.

Service Portals

E.

Now Platform® User Interfaces

F.

Field Service Taskboard

Questions 105

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Options:
A.

Agent Workspace

B.

Chat bot

C.

Virtual Agent

D.

Knowledge Chat

E.

Now Support

Questions 106

While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?

Right click on Priority and select what?

Options:
A.

Configure Lists

B.

Show Options

C.

Configure Task

D.

Show Choices

E.

Show Choice List

F.

Configure Options

Questions 107

What is the purpose of a Data Policy?

Options:
A.

Data Policies enforce security

B.

Data Policies standardize data in Update Sets

C.

Data Policies enforce data consistency

D.

Data Policies apply to lists to standard data

Questions 108

On a Form header, what is the three bar icon called?

Options:
A.

Pancake icon

B.

Additional Actions or Context Menu

C.

Hamburger icon

D.

Cake icon

Questions 109

Which tool is used to define relationships between fields in an import set table and a target table?

Options:
A.

Transform Schema

B.

Schema Map

C.

Dictionary Map

D.

Transform Map

E.

Field Transformer

F.

Import Designer

Questions 110

What is used frequently to move customizations from one instance to another?

Options:
A.

Update Sets

B.

Code Sets

C.

Update Packs

D.

Configuration Logs

E.

Remote Sets

F.

Local Sets

G.

Code Packs