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Salesforce Salesforce-Contact-Center Dumps Questions Answers

Exam Code: Salesforce-Contact-Center
Exam Name: Salesforce Contact Center Accredited Professional Exam
Last Update: May 19, 2024
205 Questions Answers with Explanation Detail
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Format: PDF

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Salesforce Contact Center Accredited Professional Exam Domains

Domains Covered in the Salesforce Contact Center Accredited Professional Exam:

  • Contact Center Industry Knowledge: Understands the fundamentals of contact center operations, metrics, and trends.
  • Salesforce Service Cloud Essentials: Proficiency in Service Cloud setup, features, and best practices for effective case management.
  • Digital Engagement: Skills in managing customer interactions through various digital channels within Salesforce.
  • Telephony Integration: Knowledge of integrating telephony systems with Salesforce to streamline voice communications.
  • Omnichannel Routing: Expertise in setting up and managing omnichannel routing to distribute work effectively across support agents.
  • Workforce Engagement: Understanding of workforce planning and management within a contact center environment using Salesforce tools.
  • KPIs and Reporting: Ability to measure performance using key performance indicators (KPIs) and generate insightful reports within Salesforce.


Salesforce Contact Center Accredited Professional Exam Target Audience

Who Should Consider the Salesforce Contact Center Accredited Professional Exam?

  • Ideal Candidates: This exam is tailored for professionals who have experience in customer service operations and a solid understanding of Salesforce Service Cloud functionality. It suits those aiming to validate their skills and advance their careers in contact center management.
  • Career Advancement: Individuals seeking to demonstrate expertise in Salesforce's contact center solutions, including agents, managers, consultants, and implementation specialists, will find this certification beneficial.
  • Job Roles & Industries: Relevant roles include Salesforce Administrators, Service Cloud Consultants, Contact Center Analysts, and Customer Experience Managers across various industries that rely on Salesforce for customer engagement.
  • Knowledge & Skills: Candidates should possess knowledge of contact center operations, case management, telephony integration, workforce management, and be skilled at leveraging Salesforce tools to enhance customer service efficiency.
  • Competence Validation: By passing the exam, individuals affirm their proficiency and readiness to optimize contact centers using the Salesforce platform effectively.
  • Exam Format: Multiple-choice/multiple-select questions
  • Number of Questions: 60 scored + 5 unscored
  • Total Exam Duration: 105 minutes (1 hour and 45 minutes)
  • Passing Score: Salesforce does not typically disclose the passing score, as it may vary.
  • Understanding of contact center operations and key performance indicators (KPIs).
  • Familiarity with Salesforce Service Cloud features and functionality.
  • Experience with Salesforce configuration, including creating reports, dashboards, and workflows.
  • Knowledge of customer service processes and best practices.

Note: Specific prerequisites such as prior certifications or minimum work experience are not explicitly listed by Salesforce for the Contact Center Accredited Professional Exam. However, hands-on experience with the platform is highly recommended to ensure a successful outcome on the exam.

If you do not pass the Salesforce Contact Center Accredited Professional Exam on your first try, Salesforce has a retake policy in place:

  1. Initial Retake: You must wait for at least 24 hours before you can retake the exam.
  2. Subsequent Retakes: If you fail to pass the exam after your second attempt, you are required to wait for at least 14 days before each additional retake.
  3. Attempt Limitation: There is no annual limit on the number of times you can take the exam. However, each retake requires payment of the associated fee.

Note that these policies are subject to change, so it's important to check with Salesforce directly or visit their certification website for the most current information regarding exam retakes and fees.

The Salesforce Contact Center Accredited Professional Certification is valid for 12 months from the date of successful exam completion. To maintain the certification, credential holders must:

  1. Complete the annual maintenance module on Trailhead specific to the Salesforce Contact Center Accredited Professional track.
  2. Stay informed about any updates or changes to the certification program that may require additional action.

Failing to complete these steps within the given timeframe will result in certification expiration, requiring re-examination to regain accredited status.

To excel in the Salesforce Contact Center Accredited Professional Exam, leveraging the resources from can be a strategic move. The platform offers a comprehensive set of study materials designed to enhance your preparation:

  • PDF Study Guides: These guides are meticulously crafted with detailed coverage of the exam syllabus, ensuring you grasp every concept effectively.
  • Testing Engine: A simulation software that replicates the actual exam environment, allowing you to practice under real exam conditions and track your progress.
  • Practice Question Banks: With an extensive collection of questions and answers, these banks are perfect for testing your knowledge and identifying areas needing improvement.

The benefits of using include up-to-date content aligned with the latest exam standards and the convenience of studying at your own pace. Their resources provide in-depth insights into each topic, making them indispensable for thorough preparation.

The recommended study time for the Salesforce Contact Center Accredited Professional Exam varies based on several factors. If you have prior experience with Salesforce and contact center concepts, you might need less preparation than someone new to these areas.

  • For individuals with some background knowledge, 40-60 hours of dedicated study could be sufficient.
  • If you are starting fresh or prefer a slower pace, consider setting aside 70-100 hours to ensure a thorough understanding.

It's crucial to assess your own familiarity with the exam topics and adjust your study plan accordingly. An effective strategy is to spread out your study sessions over multiple weeks, rather than cramming, to enhance retention and comprehension. Ultimately, the goal is to feel confident and well-prepared by exam day.

  • Structured Learning: ExamTrack offers organized material for the Salesforce-Contact-Center exam, which aids in understanding clear learning objectives and systematically covering all the necessary topics.
  • Efficient Preparation: With multiple-choice questions and answers tailored to the Salesforce Contact Center Accredited Professional Exam, candidates can practice efficiently and improve their time management skills for the actual test.
  • Demo Availability: Free demos provide an opportunity to preview the study materials before committing, ensuring that they meet the user's expectations and learning style.
  • Promised Success: The promise of success with ExamTrack's materials can give candidates confidence in their preparation process, potentially increasing their chances of passing the certification exam.

To enroll in the Salesforce Salesforce-Contact-Center Salesforce Contact Center Accredited Professional Exam exam course at, follow these steps:

  1. Visit the website
  2. Navigate to the search bar or exam list and find the "Salesforce-Contact-Center" exam course.
  3. Review the available materials such as Dumps Questions Answers, PDF, and Testing Engine.
  4. Click on the "Add to cart" button for your desired package: Testing Engine (only), PDF (only), or PDF + Testing Engine.
  5. Select your preferred payment method from the options provided.
  6. Complete the checkout process by entering the required payment details and finalizing your purchase.

After completing these steps, you will be enrolled in the course and can start preparing for your certification exam.

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Salesforce-Contact-Center Ratings & Reviews

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Salesforce-Contact-Center Overview

Criteria Details
Exam Name Salesforce Contact Center Accredited Professional
Exam Provider Salesforce Partner Community
Targeted Product Salesforce Contact Center
Content Focus Implementation and configuration of Salesforce Contact Center
Exam Format Multiple Choice Questions (MCQs)
Number of Questions Not officially specified (refer to exam guide for estimate)
Exam Duration Not officially specified (expected to be around 90 minutes based on similar exams)
Pass Score Not publicly available (industry standard suggests around 70%)

Salesforce-Contact-Center Q&A's Detail

Exam Code:
Total Questions:
205 Q&A's
Single Choice Questions:
204 Q&A's
Multiple Choice Questions:
1 Q&A's

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