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Microsoft MB-910 Dumps Questions Answers

Exam Code: MB-910
Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Last Update: Jun 23, 2024
143 Questions Answers with Explanation Detail
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Format: Testing Engine
PDF + Testing Engine
Format: PDF + Testing Engine
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Format: PDF

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MB-910 Exam Domains

Microsoft Dynamics 365 Fundamentals MB-910 Exam Domains

  • Describe Dynamics 365 Marketing
    • Covers the capabilities of Dynamics 365 Marketing, including customer journeys, email marketing, and event management.
  • Describe Dynamics 365 Sales
    • Focuses on the sales capabilities such as leads, opportunities, quotes, and sales orders within Dynamics 365 Sales.
  • Describe Dynamics 365 Customer Service
    • Involves understanding case management, queues, entitlements, and service-level agreements (SLAs) in Dynamics 365 Customer Service.
  • Describe Dynamics 365 Field Service
    • Pertains to work order processes, scheduling options, inventory management, and field service mobile application features.
  • Describe Project Operations (includes PSA)
    • Covers project management tools including project planning, resource utilization tracking, time and expense management within Project Operations.
  • Describe shared features across Customer Engagement Apps
    • Focused on common functionalities such as reporting options, integration with Microsoft 365 applications, AI-driven insights with customer engagement apps.
  • Identify integration points and data migration strategies for Customer Engagement Apps
    • Delves into the various ways these apps can be integrated with other systems and how data can be migrated effectively.

The domains cover a comprehensive understanding of the individual modules within Microsoft Dynamics 365's CRM suite. They are essential for professionals who aim to implement or work with these applications effectively in their organizations.

Microsoft MB-910 Exam Target Audience

Who Should Consider the Microsoft MB-910 Exam?

  • Ideal Candidates: Individuals with a foundational understanding of Microsoft Dynamics 365 Customer Engagement (CRM) applications, seeking to validate their skills and knowledge. Entry-level professionals or career changers aiming to enter the CRM industry are prime candidates.
  • Career Advancement: Professionals already in customer relationship management, sales, marketing, or service-related roles who wish to demonstrate their commitment and expertise in using Dynamics 365 tools.
  • Job Roles: Sales coordinators, customer service reps, marketing analysts, business analysts, and IT professionals working closely with CRM systems.
  • Industry Segments: Applicable across various industries that rely on CRM solutions for customer engagement such as retail, finance, healthcare, and technology services.
  • Desired Knowledge and Skills: A solid grasp of basic CRM concepts, familiarity with Dynamics 365 functionality and integration capabilities. Experience in using or supporting CRM software is beneficial.
  • Certification Benefits: Passing the MB-910 exam confirms an individual's foundational knowledge of Dynamics 365 Customer Engagement apps and readiness to contribute effectively within any organization utilizing these solutions.
  • Exam Format:
    • The MB-910 exam consists of various question types, including multiple-choice, drag-and-drop, and case studies.
  • Number of Questions: Typically ranges from 40 to 60 questions.
  • Duration: Total time allotted is 120 minutes (2 hours).

MB-910 Exam Prerequisites

Microsoft MB-910 Exam Prerequisites:

  • Familiarity with business operations: Understanding of common business scenarios and the application of customer engagement principles.
  • Basic knowledge of Microsoft Dynamics 365: Familiarity with the fundamental capabilities and concepts of Dynamics 365 Customer Engagement apps.
  • No formal prerequisites: There are no mandatory prior certifications or specific educational qualifications required to sit for the exam.
  • Suggested experience: Some practical experience with Dynamics 365 or other CRM software is recommended but not compulsory.

If you don't pass the MB-910 exam on your first try, Microsoft's retake policy is as follows:

  1. First retake: Wait 24 hours before retaking the exam.
  2. Second and subsequent retakes: Wait at least 14 days before each attempt.
  3. Limits: You can take the exam a total of five times in a year (12-month period).

Please note that each retake incurs a new exam fee, unless covered by an Exam Replay voucher. The yearly limit includes both initial takes and retakes.

The MB-910 Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) certification is valid for one year from the date you pass the exam. To maintain the certification, you must renew it annually. The renewal process involves:

  1. Completing a renewal assessment on Microsoft Learn within six months before the certification expires.
  2. Passing this free online assessment before the expiration date.

If you do not complete these steps, your certification will expire and you'll need to pass the exam again to regain it.

MB-910 Study Materials

MB-910 Microsoft Dynamics 365 Fundamentals CRM Study Resources

For candidates looking to excel in the MB-910 exam, offers a comprehensive suite of study materials tailored to help you master the content. The resources available on this platform include:

  • Examstrack Study Guides: These guides provide a thorough overview of the exam topics and are designed to simplify complex concepts for better understanding.
  • Examstrack MB-910 Practice Question Banks: Featuring a wide array of questions that reflect the actual exam format, these practice tests are an excellent way to gauge your preparation level and become familiar with the question types you will face.
  • PDF Resources: Convenient and portable, Examstrack's PDFs allow you to study on-the-go and ensure that you can fit revision into any busy schedule.
  • Testing Engine: This interactive tool simulates the real exam environment, enabling users to take timed practice exams and gain confidence under similar conditions they will experience on test day.

The combination of these resources from provides a robust foundation for success. By utilizing their detailed study guide alongside practical testing through question banks and testing engines, students can deepen their understanding and enhance their readiness for the MB-910 Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) exam.

Study Time for MB-910 Exam

The ideal study time for the MB-910 exam depends on various factors:

  1. Prior knowledge in Microsoft Dynamics 365 and CRM concepts.
  2. Your preferred study pace and learning style.
  3. The level of preparedness you aim to achieve before taking the exam.

For those new to Dynamics 365, it's recommended to dedicate around 1-2 hours daily over a period of 4-6 weeks. For individuals with some experience, a focused study period of 2-3 weeks may suffice. Always consider:

  • Reviewing the official exam skills outline.
  • Incorporating hands-on practice with the software.
  • Taking practice exams to gauge readiness.

Remember that these are general guidelines and your personal schedule should reflect your unique learning pace and needs for optimal preparation.

  • Structured Learning: Utilizing ExamTrack's material for the MB-910 exam ensures that learners have access to well-organized content, which is aligned with clear learning objectives. This structured approach facilitates efficient studying and comprehension of the necessary concepts.
  • Organized Multiple Choice Questions: With organized multiple choice questions and answers, ExamTrack provides a practical way to test knowledge and prepare for the types of questions that will be encountered on the actual exam.
  • Efficient Time Management: The format of ExamTrack's resources aids in effective time management, allowing candidates to focus their study efforts and track progress, ensuring all topics are covered adequately before the test date.
  • Promised Success: By offering a success promise, ExamTrack instills confidence in users that the preparation material is reliable and increases their chances of passing the MB-910 certification exams.
  • Free Demos: The availability of free demos for Microsoft MB-910 tests gives learners the opportunity to try before they buy, ensuring the material meets their study needs and standards.

Enroll in Microsoft MB-910 Exam Course at

To enroll in the Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) course, follow these steps:

  1. Visit the website
  2. Navigate to the 'MB-910' exam section.
  3. Look for the high-quality Dumps Questions Answers provided by Examstrack.
  4. Select your desired package:
    • Testing Engine (only)
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    • PDF + Testing Engine
  5. Click on 'Add to cart' button of your chosen package.
  6. Select your preferred payment method.
  7. Complete the checkout process by providing necessary details.

Upon successful payment, you will gain access to all materials associated with your chosen exam preparation package.

If you have any questions or encounter issues while navigating, rest assured that there are multiple avenues for you to seek assistance. Follow these steps to get in touch with the support team:

  1. Email Support: You can reach out to the support team directly by sending an email to This method is suitable for detailed inquiries or if you need to attach documents for clarity. The support team strives to respond promptly, ensuring your concerns are addressed efficiently.

  2. Live Chat: For immediate assistance, take advantage of the live chat feature available on the website. This option is ideal for quick questions or issues that require swift resolution. To initiate a live chat, simply locate and click on the live chat icon on the website. A customer service representative will be with you shortly to provide personalized assistance.

Please note that both communication channels are designed to offer you timely and effective support. Whether you prefer writing an email or engaging in a live conversation, our dedicated team is ready to assist with any queries or challenges you may face.

MB-910 Ratings & Reviews

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MB-910 Overview

Aspect Details
Certification Microsoft Dynamics 365 Fundamentals (CRM)
Level Foundational
Skills Measured
  • Describe Dynamics 365 Sales (Weight: 20-25%)
  • Describe Dynamics 365 Customer Service (Weight: 20-25%)
  • Describe Dynamics 365 Field Service (Weight: 15-20%)
  • Describe Dynamics 365 Customer Insights (Weight: 15-20%)
  • Explore core functionalities of customer engagement apps in Dynamics 365 (Weight: 15-20%)
Exam Duration 60 minutes
Exam Format Proctored, closed book with multiple-choice questions

MB-910 Q&A's Detail

Exam Code:
Total Questions:
143 Q&A's
Single Choice Questions:
33 Q&A's
Multiple Choice Questions:
24 Q&A's
Hotspot Questions:
54 Q&A's
Drag Drop Questions:
32 Q&A's

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