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Microsoft MB-220 Dumps Questions Answers

Exam Code: MB-220
Exam Name: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant
Last Update: May 19, 2024
222 Questions Answers with Explanation Detail
Testing Engine (only)
Format: Testing Engine
PDF + Testing Engine
Format: PDF + Testing Engine
PDF (only)
Format: PDF

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Microsoft MB-220 Exam Overview

The Microsoft MB-220 exam, also known as the Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant certification, is designed for professionals who implement and manage customer engagement solutions. It verifies their expertise in leveraging Dynamics 365 Marketing to create and run effective marketing campaigns.

  • Purpose: The exam assesses a candidate's ability to configure marketing applications, manage segments and lists, create and manage marketing forms and pages, and handle leads, contacts, and campaigns.
  • Target Audience: This certification is intended for functional consultants with a marketing background who want to validate their skills in Dynamics 365 technologies.
  • Key Skills Assessed: The core skills tested include setting up and configuring the Dynamics 365 Marketing app, designing interactive customer journeys, analyzing results to improve marketing performance, managing assets and content settings, and integrating with other services.

Candidates are expected to have a fundamental understanding of marketing principles and the ability to transform business requirements into automated processes within Dynamics 365.

  • Enhanced Job Opportunities: Earning the MB-220 certification validates your expertise in Dynamics 365 for Marketing, making you a desirable candidate for specialized roles that demand proficiency in customer journey orchestration and insights.
  • Potential Salary Increase: Certifications can lead to higher earning potential. According to surveys, certified professionals often see an average salary increase of up to 20% after obtaining a certification.
  • Career Advancement: This credential can pave the way for promotions or new positions such as Functional Consultant, Marketing Analyst, or CRM Manager, by demonstrating your commitment to professional development and mastery of Dynamics 365 tools.
  • Professional Recognition: Achieving the MB-220 certification grants recognition from peers and employers as a subject matter expert in Dynamics 365 marketing solutions.
  • Exam Format: Proctored, computer-based test with multiple-choice questions, case studies, and scenario-based questions.
  • Number of Questions: Approximately 40-60 questions (exact number can vary).
  • Duration: 120 minutes (2 hours) to complete the exam.

MB-220 Exam Prerequisites

Prerequisites for the MB-220 Exam:

  • Familiarity with Microsoft Dynamics 365 and its core functions.
  • Understanding of basic marketing principles and the marketing application's role in a business.
  • Experience with customer relationship management (CRM) solutions is beneficial but not mandatory.
  • No prior certifications are explicitly required to take the exam.
  • Practical experience with the Dynamics 365 Customer Engagement (CE) is recommended to understand how Customer Insights integrates within the ecosystem.

The cost for the Microsoft MB-220 (Microsoft Dynamics 365 Marketing) exam is typically $165 USD. However, prices may vary by region and are subject to change, so it's important to check with the official Microsoft website or your local testing center for the most current pricing information.

  • Additional costs may apply if you require special accommodations or need to purchase study materials.
  • If a retake is necessary, the same exam fee is usually applicable for each attempt.

To verify the latest exam fees and any additional costs, please visit the official Microsoft Certification exam page.

The MB-220 Microsoft Dynamics 365 Marketing Functional Consultant Associate certification is valid for one year from the date of passing the exam. To maintain the certification, you must:

  1. Pass a renewal assessment on Microsoft Learn before the certification expires.
  2. Keep up with any changes to the renewal process as announced by Microsoft.

Guide to Preparing for the MB-220 Exam with

To effectively prepare for the Microsoft MB-220 exam, follow these steps:

  1. Understand the Exam Structure: Familiarize yourself with the exam objectives and format by reviewing the official Microsoft certification page.
  2. Use Examstrack Resources: Access high-quality MB-220 exam questions and answers from Their PDFs and Testing Engine provide real questions to enhance your preparation.
  3. Create a Study Plan: Allocate regular study time and use Examstrack's materials to guide your learning process.
  4. Practice Regularly: Utilize the Testing Engine from Examstrack to simulate the exam environment and sharpen your test-taking skills.
  5. Review Incorrect Answers: Use feedback from practice tests on Examstrack to understand where you need improvement.
  6. Purchase Full Access: To gain comprehensive knowledge, invest in full access to Examstrack's MB-220 resources, ensuring you have all necessary information at your disposal.

Taking advantage of's offerings will significantly boost your chances of success on the Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant exam.

The recommended study time for the MB-220 Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant exam varies based on several factors. Individuals with prior experience in Dynamics 365 or similar platforms may require less preparation time than those new to the field.

  • Assess your current level of expertise and familiarity with the exam topics.
  • Consider a study pace that fits your schedule and learning style, whether it's intensive daily sessions or spread out over several weeks.
  • For a general guideline, dedicating 60-80 hours of study could be sufficient for someone with foundational knowledge and practical experience.
  • Newcomers might benefit from 100-120 hours to fully grasp the concepts and practice adequately.

Ultimately, ensure that your study plan is customized to your personal learning needs and allows you to approach the exam with confidence.

Choosing ExamTrack for MB-220 preparation offers several advantages:

  • High-Quality Braindumps: The material is crafted to reflect the highest standards, ensuring a deep understanding of the subject.
  • Current Content: Study materials are regularly updated to align with the latest exam requirements, keeping you informed on current trends and knowledge.
  • Structured Learning: The content is organized in a way that promotes efficient studying and retention of information.
  • Expert Guidance: Benefit from the wisdom of experienced instructors who compile the exam material, offering insights and tips for success.
  • Real Exam Experience: Access to PDFs and a Testing Engine simulates the actual exam scenario, preparing you for what to expect on test day.

To enroll in the Microsoft MB-220 Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant exam course at, follow these steps:

  1. Visit the website.
  2. Navigate to the search bar or the certifications section and look for 'MB-220' or 'Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant.'
  3. Once you find the course, select it to view more details.
  4. Scroll down to the package options which include Testing Engine only, PDF only, or a combination of PDF + Testing Engine.
  5. Click on the 'Add to cart' button next to your desired package.
  6. You will be redirected to the shopping cart page where you can review your order.
  7. If everything is correct, proceed by choosing your preferred payment method.
  8. Complete the checkout process by providing necessary payment information and finalizing your purchase.

After completing these steps, you should receive access to high-quality Dumps Questions Answers as well as PDF and Testing Engine materials for your preparation.

How to Get a Free Trial of Microsoft MB-220 Exam Material

Accessing Free Trial for Microsoft MB-220 Exam Material on ExamTrack

To prepare effectively for the Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant exam, accessing comprehensive study materials is crucial. ExamTrack offers a range of resources designed to help candidates excel. Follow these steps to access free trial materials:

  1. Navigate to the ExamTrack Website: Begin by visiting the official ExamTrack website. Look for the search option or dedicated section for Microsoft certification materials.
  2. Search for MB-220 Study Guide: Use the search function to locate the Microsoft MB-220 Dependable Study Guide. This guide is tailored specifically for those preparing for the [CERT] exam.
  3. Access Free Web-Based Online Questions: On the product page, you will find an option to try free web-based practice questions. This feature allows you to get a feel of what to expect in the actual exam and assess your readiness.
  4. Download Free PDF Demo: Additionally, there's often a downloadable PDF demo available. This demo includes sample questions and summaries of key topics covered in the full study guide. Click on the link provided to download it directly to your device.
  5. Contact Support if Needed: If you encounter any issues accessing these resources or have further inquiries, don't hesitate to contact ExamTrack's customer support team for assistance.

Taking advantage of these free resources can significantly enhance your preparation efforts, providing insights into exam structure and relevant content areas.

MB-220 Ratings & Reviews

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MB-220 Overview

Aspect Details
Certification Microsoft Certified: Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate
Level Associate
Skills Measured (as of March 23, 2024)
  • Configure marketing applications (15-20%)
  • Manage segments and lists (10-15%)
  • Create and manage marketing forms and pages (5-10%)
  • Manage leads, contacts, and accounts (5-10%)
  • Create and manage marketing email messages (10-15%)
  • Manage customer journeys (20-25%)
  • Manage events and webinars (10-15%)
  • Configure Dynamics 365 Customer Voice (5-10%)
Exam Duration 90 minutes
Exam Format Proctored, closed book with a mix of question formats (multiple-choice, scenario-based questions likely)

MB-220 Q&A's Detail

Exam Code:
Total Questions:
222 Q&A's
Single Choice Questions:
101 Q&A's
Multiple Choice Questions:
48 Q&A's
Drag Drop Questions:
73 Q&A's

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