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Free Avaya 3313 Practice Exam with Questions & Answers

Questions 1

When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)

Options:
A.

Application Enablement services (CTI proxy)

B.

Session Manager (Voice inbound proxy)

C.

Communication Manager (voice inbound proxy)

D.

APS server (Presence proxy)

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Questions 2

A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs.

On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs? (Choose three.)

Options:
A.

SIP Call Log ID

B.

Customer Phone Number

C.

CSTA/TR87 Call ID

D.

SIP URI

Questions 3

Refer to the Exhibit.

3313 Question 3

Which communication protocol is used between the Avaya Aura® Session Manager (ASM) and the Avaya Aura® Contact Center (AACC)?

Options:
A.

AML

B.

H.323

C.

SIP

D.

TLS

Questions 4

Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?

Options:
A.

Windows Event Viewer\Performance\Logs

B.

Windows Event Viewer\Windows Logs\System

C.

Windows Event Viewer\Windows Logs\Security

D.

Windows Event Viewer\Windows Logs\Applications

E.

Windows Event Viewer\Applications and Services Logs

Questions 5

Refer to the Exhibit.

3313 Question 5

In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?

Options:
A.

TCP

B.

STP

C.

H.323

D.

AML

E.

TR87/TLS

Questions 6

If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)

Options:
A.

Certificate warning messages when browsing CCMA

B.

TLS Link between AACC and AES IS disconnected

C.

Avaya Agent Desktop (AAD) does not launch successfully

D.

TLS Link between AACC and CM disconnected

Questions 7

You are in the process of troubleshooting the Contact Center License Manager.

You must confirm that the server identified in the Contact Center License Manager Registry key matches the Contact Center License Manager server configured in which utility?

Options:
A.

Access and partition Manager

B.

server configuration

C.

Contact center Management

D.

Multimedia Administration Tool

Questions 8

You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.

Which step will you take to enable additional debugging information?

Options:
A.

Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information,warning, Error, and Critical under event Level.

B.

Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max.Files.

C.

Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max.Files.

D.

Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information,warning, Error, and critical.

Questions 9

On the Avaya Aura® Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On.

Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)

Options:
A.

Agent Desktop

B.

Database Webadmin

C.

Outbound Campaign Management Tool

D.

Contact Center Multimedia (CCMM) Administration

Questions 10

The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)

Options:
A.

Start or Stop High Availability (HA) System

B.

Display status of component services

C.

Shutdown or Start up Contact Center

D.

Enable/Disable High Availability (HA) Switchover