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Genesys PC-CIC-Core Dumps Questions Answers

Exam Code: PC-CIC-Core
Exam Name: PureConnect: CIC Core Certification
Last Update: Jun 20, 2024
60 Questions
Testing Engine (only)
Format: Testing Engine
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PDF + Testing Engine
Format: PDF + Testing Engine
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PDF (only)
Format: PDF
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Genesys PC-CIC-Core Last Week Results!

166

Candidates Passed
Genesys PC-CIC-Core

93%

Average Score In Real
Exam At Testing Centre

90%

Questions came word by
word from this dump

Genesys PC-CIC-Core Exam Dumps FAQs

  • System Architecture: Assesses knowledge on server roles, deployment models, and the overall structure of the PureConnect platform.
  • Configuration: Covers skills in setting up users, workgroups, stations, and interaction processing rules essential for system customization.
  • Administration: Focuses on day-to-day management tasks including system monitoring, maintenance routines, and troubleshooting common issues.
  • Application Management: Tests understanding of Interaction Administrator applications, directory services integration, and client applications.
  • Interaction Process Automation (IPA): Evaluates expertise in automating business processes using IPA workflows and tasks configuration.

Genesys PC-CIC-Core Exam Candidate Profile

Genesys PC-CIC-Core PureConnect: CIC Core Certification Exam - Ideal Candidate Profile

  • Experience: Professionals with practical experience in managing and implementing Genesys PureConnect solutions.
  • Career Goals: Individuals aiming to specialize in contact center technologies or seeking career advancement within this domain.
  • Job Roles: System administrators, technical support personnel, implementation consultants, and solution architects in the customer experience industry.
  • Industry Segments: Customer service, IT services, telecommunications, banking, healthcare, and any sector utilizing customer engagement platforms.
  • Skills & Knowledge: A comprehensive understanding of Genesys PureConnect features, configuration, operation, and troubleshooting is essential.
  • Certification Benefits: Validates expertise and signifies a readiness to contribute effectively to related projects and business goals.
  • Exam Format: Multiple choice and multiple response questions
  • Number of Questions: Approximately 65-80 questions
  • Duration: 90 minutes (1.5 hours)
  • Completion of the PureConnect: CIC Core I course or equivalent knowledge/experience.
  • Understanding of contact center operations and terminology.
  • Basic knowledge of networking, telephony, and VoIP concepts.
  • Familiarity with the PureConnect platform and its features.
  • If you fail the Genesys PC-CIC-Core exam on your first attempt, you must wait at least two weeks before retaking it.
  • After a failed second attempt, there is a waiting period of two months before your next try.
  • You are limited to three attempts within a one-year period from the date of your initial exam.
  • Each retake may incur additional costs, so it's important to check with Genesys for the latest fee structure.

The PC-CIC-Core PureConnect: Interaction Center Core Engineer Certification is valid for two years after successfully passing the exam. To maintain the certification, one must:

  1. Complete continuing education or training requirements.
  2. Pass any updated certification exams that may be introduced.

It's important to check with Genesys, the certifying body, for the most current renewal processes as they can change over time.

For those preparing for the PureConnect: CIC Core Certification, Examstrack.com offers a comprehensive suite of study materials tailored to help you succeed:

  1. Examstrack Study Guides: These guides provide in-depth knowledge and cover all the key concepts required for the PC-CIC-Core exam. They are designed to make complex topics easily understandable, ensuring a solid foundation.
  2. Examstrack PC-CIC-Core Practice Question Banks: With these question banks, students can test their understanding and retention of the material. The questions mirror the format of the actual exam, providing a realistic practice experience.
  3. PDF Resources: Convenient and portable, Examstrack’s PDF resources allow you to study on-the-go. They contain all essential information and can be accessed from any device.
  4. Testing Engine: This interactive tool simulates the real exam environment. It helps students become familiar with the time constraints and pressure of the actual test, improving their time management skills.

Purchasing these resources from Examstrack.com can significantly enhance your preparation and confidence in achieving certification.

Study Time Recommendation for PC-CIC-Core Exam

The recommended study time for the PC-CIC-Core PureConnect: CIC Core Certification exam typically ranges from 40 to 60 hours. This estimate assumes a moderate level of prior knowledge and a steady study pace:

  • Individuals with extensive experience in PureConnect solutions might require less time.
  • Those new to the platform or seeking a high level of preparedness may benefit from additional study hours.

Consider these factors when planning your study schedule:

  • Your familiarity with the exam topics.
  • The complexity of the material and your learning speed.

Ultimately, adjust the time commitment based on your personal learning needs and ensure consistent, focused study sessions for optimal preparation.

  • Structured Learning: ExamTrack materials for the PC-CIC-Core exam are organized to provide clear learning objectives, ensuring a focused study plan.
  • Efficient Preparation: The multiple-choice questions and answers are designed to cover all key content areas efficiently, aiding in effective time management during exam preparation.
  • Demonstrated Success: The resources promise success by providing comprehensive coverage of the necessary material for passing the Genesys PC-CIC-Core Certification exam.
  • Risk-Free Evaluation: Free demos allow candidates to assess the quality of the study materials before committing to a purchase, ensuring they meet their preparation needs.

To enroll in the Genesys PC-CIC-Core PureConnect: CIC Core Certification exam course at Examstrack.com, follow these steps:

  1. Visit the website Examstrack.com.
  2. Navigate to the search bar or exam list and find the "PC-CIC-Core" exam course.
  3. Review the available materials such as Dumps Questions Answers, PDF, and Testing Engine.
  4. Click on the "Add to cart" button for your desired package: Testing Engine (only), PDF (only), or PDF + Testing Engine.
  5. Select your preferred payment method from the options provided.
  6. Complete the checkout process by entering the required payment details and finalizing your purchase.

After completing these steps, you will be enrolled in the course and can start preparing for your certification exam.

If you have any questions or issues regarding the services provided by Examstrack.com, there are several convenient ways for you to reach out for support. The team is committed to assisting you and ensuring a smooth experience with their platform. Below are the steps you can follow to get in touch:

  • Email Support: For any inquiries or assistance, you can directly email the support team at support@examstrack.com. This method allows you to describe your issue or question in detail, and the support team will get back to you as soon as possible.
  • Live Chat: If you prefer real-time assistance, Examstrack.com offers a live chat feature on their website. To access this service, simply visit their site and look for the live chat option, usually located at the bottom right corner of the page. This method is ideal for quick queries and immediate support.

Regardless of which method you choose, rest assured that the Examstrack.com support team is ready to help resolve your issues or answer any questions you may have. They strive to provide timely and effective responses to ensure customer satisfaction.

PC-CIC-Core Ratings & Reviews

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PC-CIC-Core Overview

Aspect Details
Exam Title Genesys PC-CIC-Core (PureConnect: CIC Core Certification)
Exam Type Certification Exam
Number of Questions Approximately 50-75 (not officially confirmed by Genesys)
Exam Duration 60 minutes (officially stated by Genesys)
Passing Score 70% (officially stated by Genesys)
Delivery Method Online, proctored
Content Assessed - Administering the PureConnect CIC system
- Configuring call routing
- Designing and building call flows (e.g., Auto Attendants, Interaction Attendants)
- Understanding key CIC system components (e.g., Users, Roles, Workgroups)

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