Free Isaca COBIT-2019 Practice Exam with Questions & Answers | Set: 6

According to the COBIT 2019 Framework: Introduction and Methodology, one of the imperative factors to the successful implementation of IT governance is that IT governance is sponsored by executives. Executive sponsorship ensures that IT governance has sufficient authority, resources and support from the top management of the organization. Executive sponsorship also demonstrates commitment and leadership for IT governance, and fosters a culture of accountability and collaboration among stakeholders.3, p. 33-34 References: 3: COBIT 2019 Framework: Introduction and Methodology

An example of a governance system component is the compliance regulations applicable to the enterprise. The governance system components are the elements that constitute a governance system for an enterprise using COBIT 2019. The governance system components include principles enablers goals processes practices roles structures metrics etc., that enable an enterprise to govern and manage its information and technology activities effectively efficiently reliably securely etc. The compliance regulations are the laws regulations standards guidelines contracts or agreements that govern the information and technology activities of an enterprise. The compliance regulations influence the level of control and assurance that an enterprise needs to demonstrate its adherence to the applicable rules and obligations. By considering the compliance regulations as a governance system component an enterprise can ensure that its governance system is appropriate for itscontext and objectives that it can effectively manage the potential impacts of non-compliance on its reputation performance value stakeholder trust etc., that it can align its information and technology activities with the relevant standards guidelines regulations best practices etc., that it can meet stakeholder requirements expectations etc., 5 References: 5: COBIT 2019 Design Guide: page 47-48 : COBIT 2019 Framework: Governance System Components: page 27-28

 The management objective APO09 Managed Service Agreements involves ensuring that IT services are delivered in accordance with agreed-upon service levels and costs. This management objective covers the activities of defining, negotiating, establishing, monitoring, reporting, and reviewing service agreements between service providers and service consumers. This management objective is most relevant for an enterprise that plans to outsource all of its noncore IT operations but wants to ensure the proper level of governance, risk and compliance (GRC) controls. By applying this management objective, the enterprise can improve its service governance and management capabilities, ensure alignment of IT services with business strategy and objectives, enhance service performance and outcomes, and increase service consumer satisfaction and value realization. This management objective also involves ensuring that the outsourced IT services comply with the applicable laws, regulations, standards, guidelines, contracts, or agreements that govern the information and technology activities of the enterprise, as well as with the enterprise’s policies, procedures, processes, practices, etc. This management objective also involves managing the risks associated with outsourcing IT services such as loss of control, vendor lock-in, quality issues, security breaches, etc.

 A governance or management objective always relates to a single process. A governance or management objective is a desired outcome or result of a governance or management activity for information and technology. A process is a set of interrelated or interacting activities that transform inputs into outputs. A process can be described by its purpose, goals, practices, activities, inputs, outputs, roles, metrics, etc. A governance or management objective always relates to a single process by defining its purpose and goals, as well as providing guidance on how to perform it effectively and efficiently.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives

The fact that the governance system includes many components that work together in a holistic way best enables a governance system to achieve governance and management objectives. A governance system is a set of components that provide direction, oversight, evaluation, monitoring, assurance, etc., for an enterprise’s information and technology. A governance objective is a desired outcome of the governance system for information and technology. A management objective is a desired outcome of the management processes for information and technology. The fact that the governance system includes many components that work together in a holistic way best enables a governance system to achieve governance and management objectives by providing a comprehensive and integrated approach that covers all aspects of information and technology governance and management, as well as by enabling customization and tailoring to suit different contexts, needs, priorities, etc.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System

The performance measurements are the indicators that measure the progress and outcomes of the EGIT implementation program plan against the predefined success criteria such as key performance indicators (KPIs), key goal indicators (KGIs), key risk indicators (KRIs), etc. The performance measurements help to evaluate the effectiveness, efficiency, and value of the EGIT implementation program plan, as well as to identify and address any issues, risks, or gaps that may arise during the execution of the program. The projects that should be included when reporting on performance measurements related to an EGIT implementation program plan are all projects deemed appropriate by IT management. IT management is the function that is responsible for planning, organizing, directing, controlling, and monitoring the information and technology activities in an enterprise. IT management is also responsible for selecting, prioritizing, balancing, monitoring, evaluating, and optimizing information and technology investments and initiatives that support business strategy and objectives. IT management has the authority and discretion to decide which projects are relevant and important for reporting on performance measurements related to an EGIT implementation program plan, based on factors such as project scope, size, complexity, duration, cost, risk, interdependencies, alignment, value, etc. By including all projects deemed appropriate by IT management when reporting on performance measurements related to an EGIT implementation program plan, the enterprise can ensure that the report covers the most significant and critical aspects of the program, and that it provides a comprehensive and accurate picture of the program status and performance12 References: 1: COBIT 2019 Implementation Guide: page 51-52 2: COBIT 2019 Framework: Governance and Management Objectives: page 20-21

The chief information officer (CIO) is the best suited role to meet with the consultant to identify alignment goals. The CIO is the senior executive responsible for leading, directing, and managing the information and technology function of the enterprise. The CIO has a strategic role in aligning I&T with business requirements, ensuring I&T performance, managing I&T risks, fostering innovation, etc. The CIO has a deep understanding of both business and I&T domains, as well as their interdependencies. The CIO can collaborate with the consultant to identify alignment goals that reflect how I&T can support the enterprise goals.1 References: COBIT 2019 Framework: Introduction and Methodology, [COBIT 2019 Framework: Roles, Responsibilities & RACI Charts]

 A process can meet a higher capability level if all activities of that level are successfully performed, in addition to the activities of lower levels. The capabilitylevels range from 0 (incomplete) to 5 (optimizing), and each level has a set of generic attributes that describe the expected performance of the process activities2, p. 30. References: 2: COBIT 2019 Framework: Introduction and Methodology