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Free Isaca CGEIT Practice Exam with Questions & Answers | Set: 2

Questions 16

The BEST way to ensure an IT steering committee meets enterprise objectives is to:

Options:
A.

require a member of the committee to have IT governance expertise.

B.

benchmark against industry best practices.

C.

establish key performance indicators (KPIs).

D.

have key business stakeholders represented on the committee.

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Questions 17

What is the PRIMARY objective for performing an IT due diligence review prior to the acquisition of a competitor?

Options:
A.

Document the competitor's governance structure.

B.

Ensure that the competitor understands significant IT risks.

C.

Assess the status of the risk profile of the competitor.

D.

Determine whether the competitor is using industry-accepted practices.

Questions 18

A board of directors is concerned that a major IT implementation has the potential to significantly disrupt enterprise operations. Which of the following would be MOST helpful in identifying the extent of the potential impact of the disruption?

Options:
A.

An analysis of the current enterprise risk appetite

B.

An earned value analysis (EVA) of the implementation

C.

A risk assessment of the implementation

D.

A review of lessons learned from previous implementations

Questions 19

A newly established IT steering committee is concerned about whether a system is meeting availability objectives. Which of the following will provide the BEST information to make an assessment?

Options:
A.

Balanced scorecard

B.

Capability maturity levels

C.

Performance indicators

D.

Critical success factors (CSFs)

Questions 20

Establishing a uniform definition for likelihood and impact through risk management standards PRIMARILY addresses which of the following concerns?

Options:
A.

Inconsistent categories of vulnerabilities

B.

Conflicting interpretations of risk levels

C.

Inconsistent data classification

D.

Lack of strategic IT alignment

Questions 21

An enterprise made a significant change to its business operating model that resulted in a new strategic direction. Which of the following should be reviewed FIRST to ensure IT congruence with the new business strategy?

Options:
A.

IT risk appetite

B.

Enterprise project management framework

C.

IT investment portfolio

D.

Information systems architecture

Questions 22

Before an IT strategy committee can approve an IT risk assessment framework, which of the following is MOST important to have established?

Options:
A.

An enterprise risk mitigation strategy

B.

Leading and lagging risk indicators

C.

IT performance metrics and standards

D.

Enterprise definitions for risk impact and probability

Questions 23

An IT steering committee is presented with an audit finding that new software applications are delivered on time but consistently have unacceptable levels of defects. Which of the following would be the BEST direction from the committee?

Options:
A.

Implement performance indicators.

B.

Evaluate the change management process.

C.

Establish code peer reviews.

D.

Evaluate the quality assurance process.

Questions 24

Due to continually missed service level agreements (SLAs), an enterprise plans to terminate its contract with a vendor providing IT help desk services. The enterprise s IT department will assume the help desk-related responsibilities. Which of the following would BEST facilitate this transition?

Options:
A.

Requiring the enterprise architecture (EA) be updated

B.

Validating that the balanced scorecard is still meaningful

C.

Ensuring IT will operate at a lower cost than the vendor

D.

Ensuring a change management plan is in place

Questions 25

Enterprise IT has overseen the implementation of an array of data services with overlapping functionality leading to business inefficiencies. Which of the following is the MOST likely cause of this situation?

Options:
A.

insufficient information architecture

B.

Ineffective project management

C.

An outdated service level agreement (SLA)

D.

An incomplete cost-benefit analysis

Questions 26

Six months ago, an enterprise's CIO reorganized IT to improve service delivery to the business. Which of the following would BEST demonstrate the effectiveness of the reorganization?

Options:
A.

The number of help desk calls

B.

A balanced scorecard

C.

A survey of IT staff

D.

IT cost reduction

Questions 27

A global enterprise is experiencing an economic downturn and is rapidly losing market share. IT senior management is reassessing the core activities of the business, including IT, and the associated resource implications. Management has decided to focus on its local market and to close international operations. A critical issue from a resource management perspective is to retain the most capable staff. This is BEST achieved by:

Options:
A.

reviewing current goals-based performance appraisals across the enterprise.

B.

ranking employees across the enterprise based on their compensation.

C.

ranking employees across the enterprise based on length of service.

D.

retaining capable staff exclusively from the local market.

Questions 28

Which of the following is MOST critical for the successful implementation of an IT process?

Options:
A.

Process framework

B.

Service delivery process model

C.

Objectives and metrics

D.

IT process assessment

Questions 29

An enterprise's service center is experiencing long delays in fulfilling! T service requests and very low customer satisfaction. The BEST way to determine if staff competency is the root cause of these performance problems is to compare required staff competencies with:

Options:
A.

certification requirements.

B.

current skills inventory.

C.

training program completions.

D.

hiring and staffing practices.

Questions 30

A CIO has been asked to modify an organization's IT performance measurement system to reflect recent changes in technology, including the movement of some data processing to a cloud solution. Which of the following is the PRIMARY consideration when designing such a measurement system?

Options:
A.

Ensuring that cost of measurement and reporting is minimized

B.

Ensuring the measurement system maps to the enterprise architecture (EA)

C.

Adequately defining the scope of services moved to the cloud

D.

Correctly understanding stakeholder needs for IT-related measurement

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