How to Pass the BCS TM12 Exam: Comprehensive ISTQB-BCS Certified Tester Advanced Level- Test Manager (2012) Guide and Tips

Questions 1

DefectManagement

Which of the following information would you expect to be the most useful to perform a defect clustering analysis?

Number of correct responses: 1

K21 credit

Options:

The trend in the lag time from defect reporting to resolution

The defect component information

The lifecycle phase in which the defect has been introduced

The defect removal efficiency information

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Questions 2

Defect Management

Consider a defect report and assume that a part of its lifecycle includes the following states:

New: Is the initial state

Working: Means that the developers are addressing the defect in order to produce a fix for the defect

Clarification: Means that the developers need more information from the tester to address the defect and produce a fix for the defect and the tester is working to provide this information to the developers

Verification: Means that a fix for the defect has been produced and the tester is running the adequate tests to verify whether the fix solves the defect

Closed: is the final state

Which of the following answers represents an invalid sequence of states that can’t lead the bug report to the “Closed” state?

Number of correct responses: 1

K21 credit

Options:

New, Working, Verification, Working, Clarification, Working, Verification, Closed

New, Working, Clarification, Working, Verification, Closed

New, Working, Verification, Working, Clarification, Working, Closed

New, Working, Verification, Closed

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Questions 3

Defect Management

During the system testing phase a tester from your test team observes a failure in the system under test and he/she decides to create an incident report. The incident report is currently in a “new” state, indicating it needs to be investigated.

Which THREE of the following information items can’t yet be present in the incident report?

Number of correct responses: 3

K32 credits (2 credits out of 3 credits correct, 1 credit point)

Options:

The type of defect that caused the failure

The actual and the expected result highlighting the failure

The lifecycle phase in which the defect has been introduced

What really caused the failure (actual cause)

Steps to reproduce the failure, including screenshots, database dumps and logs where applicable

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Questions 4

Improving the Testing Process

Which of the following statements about the TMMi test process improvement model is true?

Number of correct responses: 1

K21 credit

Options:

In TMMi all the process areas at lower levels must be 75% complete by achieving specific and generic goals in order to claim the higher level

TMMi provides an approach for test process improvement such as the IDEAL (Initiating, Diagnosing, Establishing, Acting and Learning) model

TMMi has a staged architecture for process improvement with seven maturity levels

At TMMi level 1 testing is chaotic without a defined process, and it is often seen as the same as debugging

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Questions 5

Improving the Testing Process

Consider the following statements describing the importance of improving the test process:

I. Test process improvement is important because being focused only on the test process it can provide recommendations to improve the test process itself, but it can’t indicate or suggest improvement to areas of the development process

II. Test process improvement is important because it is much more effective than software process improvement to improve the quality of a software system

III. Test process improvement is important because severalprocess improvement models (STEP, TPI Next, TMMi) have been developed over the years

IV. Test process improvement is important because every organization, regardless of the context, should always achieve the maximum level of maturity of testing described in the test improvement models such as TMMi

Which of the following answers is correct?

Number of correct responses: 1

K21 credit

Options:

I. and IV. are true; II. and III. are false

I., II., III. and IV are false

I., II. and III are true; IV. is false

I., II. and III. are false; IV. is true

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Questions 6

Improving the Testing Process

Which of the following statements about the STEP test process improvement model is true?

Number of correctresponses: 1

K21 credit

Options:

In the STEP model, tests validate the requirements and use cases when they are developed

The STEP model stresses defect detection and demonstration of capability, whereas the defect prevention is a secondary potential goalof testing

The STEP model assures that the system requirements specification and the test design specification processes don't overlap

In the STEP model, testware design occurs after coding

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Questions 7

People Skills – Team Composition

An agile development team decides to hire a tester who has always worked:

- in independent test teams, reporting the problems found in a defect tracking system

- in safety-critical projects, with a stronger focus on the quality of the product than on time and budget.

This agile team is focused on short-term goals to get the product released on time and within budget.

Which of the following answers would you expect to be most likely true in this scenario?

Number of correct responses: 1

K21 credit

Options:

Agile teams like the presence of a tester in their teams and the tester will be able to adapt to the new context without any issue

The developerswill immediately follow the guidelines described by the tester

The tester can continue to report the problems found in a defect tracking system and be more focused on the quality than on time and budget constraints

The tester’s mission could be toverify adherence to requirements, instead of reporting formally the problems in a defect tracking system

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Questions 8

People Skills – Team Composition

Which of the following would you expect to be most likely an example of a demotivating factor for testers?

Number of correct responses: 2

K21 credit

Options:

The management asks the testers to be kept informed about the intensity, quality and results of testing

The testers’ recommendations to improve the system or its testability are adopted by the development team

The same regressions tests are manually executed by the same testers, for every product release, without regression test tools

The testers are assessed on whether and how often they detect important and criticalfailures

Test quality is measured by counting the number of customer/user reported problems.

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Questions 9

People Skills – Team Composition

Consider the following analysis of testing skillsperformed on four people: Alex, Robert, John and Mark (all the skills have been rated on an ascending scale: The higher the score, the better the skill):

TM12 Question 9