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Effective Study Techniques for the WorldatWork T4 Exam

Questions 1

Why is it important to be aware of organizational changes when managing a communication campaign?

Options:

A.

Because any significant change will require a new campaign

B.

Because the success of any communication campaign relies upon a lack of change

C.

Because they may result in changes to the campaign, timeline or budget

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Questions 2

Company XYZ will be experiencing layoffs over the next several months. Which of the following is a best course for communicating this negative change?

Options:

A.

Inform management-level employees, but wait to inform others until absolutely necessary.

B.

Provide employees with a clear picture of the situation that the organization is facing.

C.

Create multiple messages for different employees

D.

Communicate the negative change using humor.

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Questions 3

Which of the following is a reason why employees may prefer base pay over performance pay?

Options:

A.

Performance pay is more predictable.

B.

Base pay is directly related to their performance level.

C.

They dislike uncertainty about their compensation.

D.

Market conditions are always changing.

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Questions 4

When should the communication campaign be evaluated?

Options:

A.

Immediately following the creation of the campaign

B.

Whenever the data is available to the communications team

C.

After the initial rollout and again four to six months later

D.

When financial resources become available

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Questions 5

Your executive vice president has asked you to explain the basic notion of "skill blocks" within the context of skill-based pay systems design. What two variables would you emphasize?

Options:

A.

different skills and depth of each skill

B.

skill certification and criterion

C.

key competencies and training requirements d. broad banding and market value

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Questions 6

Which of the following is the most important potential disadvantage of performance pay?

Options:

A.

It increases the need for layoffs in poor economic conditions.

B.

It does not fit well with high-involvement management.

C.

It is mainly effective in small companies.

D.

It does not pay off for some employers.

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Questions 7

What is a likely indicator that communication has reached the behavioral tier and is influencing employee commitment and action?

Options:

A.

A formal communication process is implemented

B.

Employee line of sight is created

C.

Employee feedback is utilized

D.

Technology is being leveraged.

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Questions 8

Which of the following is an example of mandatory indirect pay?

Options:

A.

major health benefits such as medical coverage

B.

registered retirement savings plans (RRSPs) benefits

C.

employee services

D.

workers' compensation benefits

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Questions 9

What is one reason for using face-to-face communication?

Options:

A.

Allows for employees to access information when they need it

B.

Allows for the target audience to go at their own pace

C.

Provides for real-time interaction and feedback

D.

Provides consistency

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Questions 10

As the new owner of a car dealership, you have become concerned with some behaviour being displayed by most of your sales force. You have decided to change the compensation systems. Yet, you are very concerned with your ability to meet payroll if sales decrease. Which of the following pay plans should you consider using?

Options:

A.

employee stock plans

B.

targeted incentives

C.

extensive benefits

D.

competency-based plan

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