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Achieve Success in the HRCI SPHR Exam: A Detailed Senior Professional in Human Resources Guide

Questions 31

Part of organizational development is a commitment to quality. What quality control tool shows categories of failures from largest to smallest in a bar chart?

Options:

A.

Histogram chart

B.

Control chart

C.

Pareto chart

D.

Fishbone diagram

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Questions 32

An organization is meeting with its key executives including Janice, an SPHR. In this meeting the organization is looking for direction on the company's strategy. Janice defines five stages of strategic planning for an organization. Which of the following is the correct order of strategic planning for most organizations?

Options:

A.

Pre-planning stage, formulate strategy, environmental scan, implement strategy, evaluate strategy and make adjustments

B.

Pre-planning stage, formulate strategy, environmental scan, implement strategy, evaluate strategy and make adjustments

C.

Pre-planning stage, environmental scan, formulate strategy, evaluate strategy and make adjustments, implement strategy

D.

Pre-planning stage, environmental scan, formulate strategy, implement strategy, evaluate strategy and make adjustments

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Questions 33

Which EEO Report must an employer file by September 30 of each year if the employer has 100 or more employees to identify a count of employees by job category, ethnicity, race, and gender?

Options:

A.

EEO-3 Report

B.

EEO-1 Report

C.

EEO-5 Report

D.

EEO-4 Report

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Questions 34

You are a HR Professional for your organization and you're preparing your team for a series of interviews. You want the team to be familiar with the validity types you'll use and encourage in the series of interviews. One of the requirements in the interview process for a graphic designer is, for the graphic designer to use a software program and to create a simple brochure. This is an example of what type of validity?

Options:

A.

Construct-related validity

B.

Criterion-related validity

C.

Content validity

D.

Predictive validity

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Questions 35

OSHA may inspect a workplace at any time. The purpose of these inspections is to maintain safety for all workers. OSHA has established five priorities for workplace inspections. Which one of the following statements is the correct order of most important OSHA priorities to least important OSHA priorities?

Options:

A.

Imminent danger, planned inspections in high-hazard industries, employee complaints, catastrophes and fatal accidents, follow-up inspections

B.

Imminent danger, catastrophes and fatal accidents, planned inspections in high-hazard industries, follow-up inspections, and employee complaints

C.

Imminent danger, catastrophes and fatal accidents, employee complaints, planned inspections in high-hazard industries, follow-up inspections

D.

Imminent danger, catastrophes and fatal accidents, planned inspections in high-hazard industries, employee complaints, and follow-up inspections

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Questions 36

Which of the following ensures that employees in different locations are paid at rates competitive in the labor market for specific jobs and locations?

Options:

A.

Geographic pay

B.

Reporting pay

C.

Gross pay

D.

Call-back pay

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Questions 37

During the union-organizing process, how is the bargaining unit determined?

Options:

A.

By the employees during the election

B.

By the union organizers

C.

Jointly, by the union and the employer

D.

By the National Labor Relations Board

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Questions 38

As a Senior HR Professional, you should be familiar with non-monetary rewards that your company provides for its employees. Which of the following is an example of non-monetary reward?

Options:

A.

Esteem from working with other talented people

B.

Cash compensation

C.

On-site cafeteria

D.

Satisfaction from challenging and exciting assignments

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Questions 39

What term describes a manager who makes himself visible, being present for employees, and getting out of his office to interact with employees?

Options:

A.

Active management

B.

Progressive discipline

C.

Open door policy

D.

Management by walking around

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Questions 40

You are the HR Professional for your company in a manufacturing facility that operates in a 24-7 format. What work shift in this type of operation is considered the swing shift?

Options:

A.

4PM to 12AM

B.

All weekend shifts of 12 hours or longer

C.

8AM to 4PM

D.

12AM to 8AM

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Questions 41

As an HR Professional, you must be aware of traditional corporate governance. Within corporate governance, there are typically three key stakeholders that influence decisions of the organizations. Which of the following is a key stakeholder as part of corporate governance?

Options:

A.

Employees

B.

Management

C.

Stakeholder

D.

Customer

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Questions 42

Which of the following occurs when management shuts down operations to keep the union from working?

Options:

A.

Secondary boycott

B.

Involuntary exit

C.

Lockout

D.

Boycott

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Questions 43

According to Knowles, there are five key assumptions about how adults learn. One of the assumptions is the learner's readiness to learn. Which of the following statements is best associated with the assumption of the learner's readiness to learn?

Options:

A.

What I learn today will help me solve problems at my workplace tomorrow.

B.

I've got lots of valuable experience that I want to draw upon to help me as I learn.

C.

I'm ready to learn this because what I learn will help me function better in some way.

D.

I understand why I need to learn this.

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Questions 44

You are the Senior HR Professional for your organization. You've just written the following statement in your company's code of conduct: the use of business resources for personal gain compromises the integrity of our company. What does this statement accomplish in the code of conduct?

Options:

A.

Ethical/value statement

B.

Honesty statement

C.

Conduct statement

D.

Gift statement

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Questions 45

Validity demonstrates a clear relationship between performance on the selection procedure and performance on the job. There are three cases for interview question validity. Which of the following is NOT one of them?

Options:

A.

Questions are based on job analysis.

B.

Questions prompt for answers that are systematically related to a specific job.

C.

Questions prompt for answers that provide evidence about important job-related skills.

D.

Questions prompt for stories of past experience in different types of jobs.

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