How to Easily Pass the Pegasystems PEGACSSA72V1 Exam: Expert Advice

Questions 11

You want operators in two separate units to be able to perform work routed to either unit. Which configuration supports this requirement?

Options:

On each operator's record, associate the operator with both units.

On each unit record, associate both operators with each unit.

On the work group record, associate the operators with the work group.

On each operator's record, associate the operator with the same work group.

Buy Now

Questions 12

You need to update the navigation menu in a portal. Which tool do you use to identify the rule that contains the menu?

Options:

The System Management Application (SMA)

Live UI

The Run Rule dialog

The Tracer

Buy Now

Questions 13

You have a requirement to associate users in different units to the same workbasket. How do you implement this requirement?

Options:

Associate the users to a common work group. Then associate a workbasket to the work group.

Associate the users to a common work group. Then associate the work group to the appropriate units.

Associate the users to a common workbasket. Then associate the workbasket to the appropriate units.

Associate the users to a common unit. Then associate a workbasket to the common unit.

Buy Now

Questions 14

An expense report requires approvals from the requestor's manager, division VP, and possibly an accountant based on the amount of the expense report.

Which configuration satisfies this requirement?

Options:

Cascading approval using the workgroup manager

Cascading approval using when rules to identify the assigned user

Cascading approval using the reporting manager

Cascading approval using an authority matrix

Buy Now

Questions 15

A client wants to replace the Pega 7 logo in the Case Manager and Case Worker portals. Instead of using the company logo, the client wants you to use the logos for each of the company's operating subsidiaries — a user in the ABC subsidiary sees the logo for ABC, and a user in the XYZ subsidiary sees the XYZ logo.

How do you ensure that each user sees the appropriate logo in their portal?

Options:

Specialize the portal header in the division layer of the Enterprise Class Structure (ECS).

Reference the appropriate image on the user's Operator ID record.

Add a when condition to the portal record to determine which image to display.

Circumstance the portal harness on the user's division.

Buy Now

Questions 16

You are analyzing application performance and notice one or more data transforms exceeding preferred performance parameters. Which of the following performance tools do you use to help troubleshoot the issue?

Options:

Performance Analyzer

Performance Profiler

PegaRULES Log Analyzer

Database Trace

Buy Now

Questions 17

You are updating a system of record using a SOAP connector. If the system of record is unavailable, you want to retry after an hour. If it is still unavailable after an hour, a notification should be sent to a system administrator.

How do you implement this requirement?

Options:

Customize the standard pxErrorHandlingTemplate data transform.

Implement the logic in the connector's error handler flow.

Implement the logic in the data page's response data transform.

Use a transition condition in the activity step invoking the connector.

Buy Now

Questions 18

Which of the following requirements can be implemented using Next Best Action?

Options:

Provide the customer service representative with a list of potential reasons the customer has called.

Provide problem-solving guidance for customer service representatives so every customer is treated consistently.

Identify why response rates for a campaign in a region are lower than the company average.

Reduce average handle time of each customer interaction to less than two minutes per incident.

Buy Now

Questions 19

When a user selects a product in a list, the application displays data about that product. Data is copied to a page property using the Copy data from a data page option.

After the data has been copied to the property, when is the data copied to the property again?