How to Pass the Exin ITILFND Exam: Comprehensive ITIL – Foundation (v4) Guide and Tips

IT asset management and software asset management

Operational and technical management

IT asset management and technical management

Operational management and IT asset management

Relationship management

Continual improvement

Service configuration management

Service level management

A high-risk change that needs very thorough assessment

A change that is typically implemented as a service request

A change that must be implemented as soon as possible

A change that needs to be scheduled, assessed and authorized following a defined process

Incident management

Monitoring and event management

Change control

Information security management

Rapid escalation

Formation of a temporary team

The use of scripts

Problem prioritization

By paying for the service

By managing server hardware

By communicating constraints

By managing staff availability

An outcome can be enabled by more than one output

Outcomes are how the service performs

An output can be enabled by one or more outcomes

An outcome is a tangible or intangible activity

Changes that need to be scheduled and assessed following a process

Changes that are low-risk and pre-authorized

Changes that are typically initiated as service requests

Changes that must be implemented as soon as possible

Incident management

Change control

Service desk

Service request management

Problem identification, problem control, error control

Problem analysis, error identification, incident resolution

Problem logging, problem classification, problem resolution

Incident management, problem management, change control