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How to Pass the Exin ITILFND Exam: Comprehensive ITIL – Foundation (v4) Guide and Tips

Questions 1

What are the types of asset management?

Options:

A.

IT asset management and software asset management

B.

Operational and technical management

C.

IT asset management and technical management

D.

Operational management and IT asset management

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Questions 2

Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

Options:

A.

Relationship management

B.

Continual improvement

C.

Service configuration management

D.

Service level management

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Questions 3

Which describes a standard change?

Options:

A.

A high-risk change that needs very thorough assessment

B.

A change that is typically implemented as a service request

C.

A change that must be implemented as soon as possible

D.

A change that needs to be scheduled, assessed and authorized following a defined process

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Questions 4

Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

Options:

A.

Incident management

B.

Monitoring and event management

C.

Change control

D.

Information security management

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Questions 5

What helps diagnose and resolve a simple incident?

Options:

A.

Rapid escalation

B.

Formation of a temporary team

C.

The use of scripts

D.

Problem prioritization

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Questions 6

How does a service consumer contribute to the reduction of disk?

Options:

A.

By paying for the service

B.

By managing server hardware

C.

By communicating constraints

D.

By managing staff availability

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Questions 7

Which statement about outcomes is CORRECT?

Options:

A.

An outcome can be enabled by more than one output

B.

Outcomes are how the service performs

C.

An output can be enabled by one or more outcomes

D.

An outcome is a tangible or intangible activity

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Questions 8

Which describes normal changes?

Options:

A.

Changes that need to be scheduled and assessed following a process

B.

Changes that are low-risk and pre-authorized

C.

Changes that are typically initiated as service requests

D.

Changes that must be implemented as soon as possible

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Questions 9

Which practice provides a single point of contact for users?

Options:

A.

Incident management

B.

Change control

C.

Service desk

D.

Service request management

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Questions 10

What are the three phases of 'problem management'?

Options:

A.

Problem identification, problem control, error control

B.

Problem analysis, error identification, incident resolution

C.

Problem logging, problem classification, problem resolution

D.

Incident management, problem management, change control

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