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How to Pass the Exin ITILFND Exam: Comprehensive ITIL – Foundation (v4) Guide and Tips

Questions 81

Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

Options:

A.

Service level manager

B.

Service desk agent

C.

Change authority

D.

Problem analyst

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Questions 82

What is included in the purpose of the 'release management' practice?

Options:

A.

Authorizing changes to proceed

B.

Making new features available for use

C.

Moving new software to live environments

D.

Ensuring information about services is available

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Questions 83

Which is an example of a service request?

Options:

A.

A request for normal operation to be restored

B.

A request to implement a security patch

C.

A request for access to a file

D.

A request to investigate the cause of an incident

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Questions 84

Which is described by the 'organizations and people' dimension of service management?

Options:

A.

Workflows and controls

B.

Communication and collaboration

C.

Inputs and outputs

D.

Contracts and agreements

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Questions 85

Which is part of the value proposition of a service?

Options:

A.

Costs removed from the consumer by the service

B.

Costs imposed on the consumer by the service

C.

Outputs of the service received by the consumer

D.

Risks imposed on the consumer by the service

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Questions 86

Which is an activity in the 'Problem control' phase of problem management?

Options:

A.

Re-assessing a known error to manage the ongoing impact.

B.

Reviewing incident records to identity trends

C.

Implementing a technical fix to resolve an issue

D.

Documenting the steps in workaround

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Questions 87

Which of the following is the MOST important for effective incident management?

Options:

A.

A variety of access channels

B.

Balanced scorecard review

C.

Automated pipelines

D.

Collaboration tools and techniques

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Questions 88

Which practice handles all pre-defined user-initiated service actions?

Options:

A.

Deployment management

B.

Incident management

C.

Service level management

D.

Service request management

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Questions 89

What is used as a tool to help define and measure performance?

Options:

A.

A continual improvement register

B.

An incident record

C.

A change schedule

D.

A service level agreement

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Questions 90

Identity the missing word in the following sentence

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

Options:

A.

organizations

B.

outcomes

C.

relationships

D.

services

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