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How to Pass the Exin ITILFND Exam: Comprehensive ITIL – Foundation (v4) Guide and Tips

Questions 71

Which statement about the ‘continual improvement’ practice is CORRECT?

Options:

A.

Continual improvement participation should be limited to a small dedicated team.

B.

It is the role of senior management to authorize improvement initiatives.

C.

Training should be provided to those involved in continual improvement.

D.

A single continual improvement register should be maintained by senior management.

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Questions 72

Which two practices use workarounds?

Options:

A.

Change enablement and continual improvement

B.

Change enablement and problem management

C.

Problem management and incident management

D.

Incident management and continual improvement

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Questions 73

Which function is responsible for the management of a data centre?

Options:

A.

Technical management

B.

Service desk

C.

Application management

D.

Facilities management

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Questions 74

Which practice needs people who understand complex systems and have creative and analytical skills?

Options:

A.

Change enablement

B.

Service level management

C.

Service request management

D.

Problem management

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Questions 75

What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?

Options:

A.

The problem record is deleted

B.

The problem remains in the known error status

C.

A change request is submitted to change control

D.

Problem management restores the service as soon as possible

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Questions 76

What is a definition of a service improvement plan (SIP)?

Options:

A.

A formal plan to implement improvements to a customer’s business processes

B.

An input from availability management to service level management, detailing the service design plan

C.

A formal plan to implement improvements to a service or process

D.

An input from financial management for IT services to service level management, detailing the budget plan

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Questions 77

What can a change schedule be used for?

Options:

A.

Speeding up the planning and authorization of emergency changes

B.

Providing information about deployed changes to help manage incidents and problems.

C.

Tracking and managing improvement ideas from identification through to final action

D.

Providing a way to initiate normal changes

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Questions 78

Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.

Which guiding principle recommends that the unnecessary work should be eliminated?

Options:

A.

Keep it simple and practical

B.

Think and work holistically

C.

Star: where you are

D.

Progress iteratively with feedback

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Questions 79

Which is the FIRST action when optimizing a service?

Options:

A.

Assess the current state

B.

Implement the improvement

C.

Understand the organizational context

D.

Agree the future state

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Questions 80

Which practice balance management of risk with maximizing throughput?

Options:

A.

Change enablement

B.

Continual improvement

C.

Incident management

D.

Problem management

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