How to Pass the Exin ITILFND Exam: Comprehensive ITIL – Foundation (v4) Guide and Tips

To help plan emergency changes

To help authorize standard changes

To help assign a change authority

To help manage normal changes

Optimize and automate

Start where you are

Focus on value

Progress iteratively with feedback

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

Information should always be communicated

It has an intended purpose or a resultant action

D18912E1457D5D1DDCBD40AB3BF70D5D

Meetings are always the best method of communication

It is stored in the configuration management system

The change management process owner

The change advisory board (CAB)

The service owner

The continual service improvement manager

Availability management

Capacity management

Service portfolio management

Service catalogue management

It optimizes overall business risk

It optimizes financial exposure

It ensures that all changes are authorized by the change advisory board (CAB)

It ensures that service requests follow the normal change management process

Understanding which service requests can be accomplished with limited approvals

Creating new workflows for every service request

Separating requests relating to service failures from the degradation of services

Eliminating service requests which have complex workflows

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

To capture demand for incident resolution and service requests

To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

To support the agreed service quality by effective handling of all agreed user-initiated service requests

In the definitive capacity library

In the definitive media library

In the definitive security library

In the definitive production library