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How to Pass the Exin ITILFND Exam: Comprehensive ITIL – Foundation (v4) Guide and Tips

Questions 41

Which is included in the purpose of the ‘service level management’ practice?

Options:

A.

To maximize the number of successful service and product changes

B.

To ensure accurate information about the configuration of services is available

C.

To set clear business-based targets for service levels

D.

To ensure that suppliers and their performance are managed appropriately

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Questions 42

Identify the missing words in the following sentence.

The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

Options:

A.

'focus on value' guiding principle

B.

service value system

C.

'service request management' practice

D.

four dimensions of service management

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Questions 43

Which dimension of service management considers governance, management, and communication?

Options:

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

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Questions 44

How should an organization include third-party suppliers in the continual improvement of services?

Options:

A.

Ensure suppliers include details of their approach to service improvement in contracts

B.

Require evidence that the supplier uses agile development methods

C.

Require evidence that the supplier implements all improvements using project management practices

D.

Ensure that all supplier problem management activities result in improvements

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Questions 45

Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?

Options:

A.

Service configuration management

B.

Service desk

C.

IT asset management

D.

Monitoring and event management

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Questions 46

Which is one of the five aspects of service design?

Options:

A.

Management information systems and tools

B.

Risk analysis and management approach

C.

Management policy for business case creation

D.

Corporate governance and policy

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Questions 47

Which TWO are important aspects of the ‘service request management’ practice?

1.Standardization and automation

2.Providing a variety of channels for access

3.Establishing a shared view of targets

4.Policies for approvals

Options:

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

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Questions 48

Which does the ITIL service value system discourage?

Options:

A.

Coordinated authorities and responsibilities

B.

Organizational silos

C.

Interfaces among practices

D.

Organizational agility

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Questions 49

Which are phases of the release and deployment process?

1. Release build and test

2. Review and close

3. Categorize and record

4. Change authorization and schedule

Options:

A.

1 and 2

B.

1 and 3

C.

2 and 4

D.

3 and 4

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Questions 50

Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

Options:

A.

Service desk

B.

Service request management

C.

Service level management

D.

Service configuration management

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