How to Pass the Exin ITILFND Exam: Comprehensive ITIL – Foundation (v4) Guide and Tips

To maximize the number of successful service and product changes

To ensure accurate information about the configuration of services is available

To set clear business-based targets for service levels

To ensure that suppliers and their performance are managed appropriately

'focus on value' guiding principle

service value system

'service request management' practice

four dimensions of service management

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

Ensure suppliers include details of their approach to service improvement in contracts

Require evidence that the supplier uses agile development methods

Require evidence that the supplier implements all improvements using project management practices

Ensure that all supplier problem management activities result in improvements

Service configuration management

Service desk

IT asset management

Monitoring and event management

Management information systems and tools

Risk analysis and management approach

Management policy for business case creation

Corporate governance and policy

1 and 2

2 and 3

3 and 4

1 and 4

Coordinated authorities and responsibilities

Organizational silos

Interfaces among practices

Organizational agility

1 and 2

1 and 3

2 and 4

3 and 4

Service desk

Service request management

Service level management

Service configuration management