Summer Special 60% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: bestdeal

How to Pass the Exin ITILFND Exam: Comprehensive ITIL – Foundation (v4) Guide and Tips

Questions 141

What is a cause, or potential cause, of one or more incidents?

Options:

A.

A configuration item

B.

A workaround

C.

An incident

D.

A problem

Buy Now
Questions 142

Which describes a CORRECT approach to change authorization?

Options:

A.

Changes included in the change schedule are pre-authorized and do not need additional authorization

B.

formal changes should be assessed and authorized before they are deployed

C.

Emergency changes should be authorized by as many people as possible to reduce risk

D.

formal changes are typically implemented as service requests and authorized by the service desk

Buy Now
Questions 143

What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues? They also have good communication skills, high emotional intelligence, and a broad understanding of IT technology.

Options:

A.

Service level manager

B.

Service desk agent

C.

Change authority

D.

Problem analyst

Buy Now
Questions 144

Which practice has a strong influence on the user experience and perception of the service provider?

Options:

A.

Service desk

B.

Change enablement

C.

Service level management

D.

Supplier management

Buy Now
Questions 145

Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

Options:

A.

Focus on value

B.

Start where you are

C.

Think and work holistically

D.

Keep it simple and practical

Buy Now
Questions 146

Which practices is MOST associate with the use of empathy to understand users?

Options:

A.

Service desk

B.

Continual improvement

C.

Service level management

D.

Change enablement

Buy Now
Questions 147

Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

Options:

A.

Continual improvement

B.

Service value chain

C.

Practices

D.

Guiding principles

Buy Now
Questions 148

Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?

Options:

A.

A normal change

B.

An emergency change

C.

A standard change

D.

A change model

Buy Now
Questions 149

Which is a recommendation for applying the guiding principle 'keep it simple and practical?

Options:

A.

Communicate in a way the audience can hear

B.

Sometimes nothing from the current state can be re used

C.

If a practice is easier to follow it is more likely to be adopted

D.

Fast does not mean incomplete

Buy Now
Questions 150

A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?

Options:

A.

Problem

B.

Incident

C.

Event

D.

Known error

Buy Now