How to Pass the Exin ITILFND Exam: Comprehensive ITIL – Foundation (v4) Guide and Tips

Which service request management decisions require that policies are established'?

Which of the following is NOT recommended by the guiding principle 'start where you are?

Which statement about the 'optimize and automate' guiding principle is CORRECT?

What is a problem that has been analysed but has not been resolved?

Which ‘service level management’ activity helps staff to deliver a more business-focused service?

Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

Which practice recommends that organizations develop competencies »n techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

Identify the missing word in the following sentences.

A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

Identity the missing word(s) in the blowing sentence.

The purpose of the problem management practice is to reduce the likelihood and impact o' incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].