How to Easily Pass the Exin ITIL Exam: Expert Advice

Immediate escalation

Specialist teams

A separate process

Third party support

Workflow management and inventory systems

Communication systems and knowledge bases

Roles and responsibilities

Security and compliance

The ‘improve’ value chain activity

The ‘continual improvement register’

The ‘continual improvement model’

The ‘engage’ value chain activity

Phone calls

All of the above

Text and social media messaging

Email

Ensuring that service components are available when needed

Providing transparency and good stakeholder relationships

Supporting services according to specifications

Continually meeting stakeholder expectations for costs

Whenever the workaround is used

Whenever the problem is resolved

Whenever the workaround becomes a known error

Whenever the problem is prioritized

Problem analysis

Technical knowledge

Listening

Diagnosis

information

utility

warranty

costs

A possible event that could cause harm or loss

Something created by carrying out an activity

A result for a stakeholder

A change of state that has significance for the management of a configuration item

Meeting expectations for quality, costs and time-to-market

Ensuring the continual improvement of services

Ensuring that the organization's vision is understood

Providing transparency and good relationships