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How to Easily Pass the Exin ITIL Exam: Expert Advice

Questions 71

Identify the missing word in the following sentence.

Sponsor is the role that authorizes budget for service [?)

Options:

A.

value

B.

consumption

C.

management

D.

provision

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Questions 72

What type of change is often used for resolving incidents or implementing security patches?

Options:

A.

Standard change

B.

Normal change

C.

Emergency change

D.

Change model

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Questions 73

How is a continual improvement register used?

Options:

A.

To record requests for provision of a resource or service

B.

To provide a structured approach to implementing improvements

C.

To organize past, present, and future improvement ideas

D.

To authorize changes to implement improvement initiatives

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Questions 74

Which is a description of service provision?

Options:

A.

A formal description of one or more services, designed to address the needs of a service consumer

B.

Activities that an organization performs to deliver services

C.

A way to help create value by facilitating outcomes that service consumers need

D.

Cooperation between two organizations to ensure that a service delivers value

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Questions 75

What should remain constant within an organization, even when the organization's objectives change?

Options:

A.

Outputs

B.

Guiding principles

C.

Service offerings

D.

Outcomes

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Questions 76

Which is the FIRST thing to consider when focusing on value?

Options:

A.

Identifying the service customer who will receive value

B.

Defining customer experience and user experience

C.

Understanding what is valuable to the service consumer

D.

Ensuring value is co-created by improvement initiatives.

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Questions 77

Which practice helps to ensure that the services delivered to customers are aligned with their needs?

Options:

A.

Service request management

B.

Change enablement

C.

Problem management

D.

Service level management

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Questions 78

Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

Options:

A.

Continual improvement

B.

Service value chain

C.

Practices

D.

Guiding principles

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Questions 79

Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

Options:

A.

Plan

B.

Improve

C.

Design and transition

D.

Deliver and support

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Questions 80

Which is a way of applying the guiding principle 'focus on value'?

Options:

A.

Understanding how service consumers use services

B.

Comprehending the whole, but doing something

C.

Recognizing the complexity of systems

D.

Doing fewer things, but doing them better

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