How to Easily Pass the Exin ITIL Exam: Expert Advice

Sponsor: A person who authorizes budget for service consumption; e.g., the Finance Manager

https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Sponsor%3A%20A%20person%20who%20authorizes,%3B%20e.g.%2C%20the%20Finance%20Manager .

• A change that must be implemented as soon as possible without strictly following the standard process e.g. to resolve an incident or implement a security patch.
• The process for assessment and authorization is expedited to ensure quick implementation, so scheduling and documentation is not a priority.
• The change authority may be separate from what is standard or normal practice, typically smaller in number but with greater capacity to expedite approval.

https://www.bmc.com/blogs/itil-change-enablement/

The ITIL continual improvement model, which provides organizations with a structured approach to implementing improvements

https://www.bmc.com/blogs/itil-continual-improvement/

The ITIL SVS describes how all the components and activities of the organization work together as a system to enable value creation.

The SVS is made up of specific inputs, elements, and outputs relevant to service management. The key inputs to the SVS are opportunity and demand. The output of the SVS is value delivered by products and services.

• Opportunity refers to options or possibilities to add value for stakeholders or otherwise improve the organization.
• Demand refers to need or desire for products and services among internal and external consumers.

https://www.bmc.com/blogs/itil-service-value-system/

https://www.bmc.com/blogs/itil-guiding-principles/

When focusing on value, the first step is to know who are the customers and key stakeholders being served. Next, it is important to have an understanding of what consitutes value from the consumer’s perspective.

https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=When%20focusing%20on%20value%2C%20the,value%20from%20the%20consumer 's%20perspective.