Summer Special 60% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: bestdeal

Master the ITIL Foundation (V4) ITIL Exam with Confidence!

Questions 61

What ensures that a service provider and a service consumer continually co-create value?

Options:

A.

Service consumption

B.

Service offerings

C.

Change enablement

D.

Service relationship management

Buy Now
Questions 62

Which is a financially valuable component that can contribute to the delivery of a service?

Options:

A.

Configuration item

B.

Sponsor

C.

IT asset

D.

Service offering

Buy Now
Questions 63

Which term is used to describe removing something that could have an effect on a service?

Options:

A.

A change

B.

An incident

C.

An IT asset

D.

A problem

Buy Now
Questions 64

Which BEST describe the focus of the 'think and work holistically' principle?

Options:

A.

Considering the existing organizational assets before building something new

B.

Integrating an organization’s activities to deliver value

C.

Eliminating unnecessary steps to deliver valuable outcomes

D.

Breaking down large initiative into smaller pieces of work

Buy Now
Questions 65

Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?

1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.

2. Complex systems should be designed with an understanding of how the components' parts are related.

3. Organizations should consider whether technology could improve the eficiency o' manual processes.

4 It is important to understand the organization's objectives when assessing the impact of potential improvements.

Options:

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Buy Now
Questions 66

Which is the BEST type of resource for investigating complex incidents?

Options:

A.

Self-help systems

B.

Knowledgeable support staff

C.

Detailed work instructions

D.

Disaster recovery plans

Buy Now
Questions 67

Identity the missing word in the following sentence

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

Options:

A.

organizations

B.

outcomes

C.

relationships

D.

services

Buy Now
Questions 68

When using the ‘continual improvement model, which information should be produced by an organization to understand where the organization is now?

Options:

A.

Business objectives

B.

Improvement plans

C.

Assessment results

D.

Measureable Targets

Buy Now
Questions 69

Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?

Options:

A.

Service desk

B.

Supplier Management

C.

Service request management

D.

Service level management

Buy Now
Questions 70

Which TWO BEST describe the guiding principles?

  • Short term
  • Standards
  • Recommendations
  • Long-term

Options:

A.

1 and 4

B.

3 and 4

C.

1 and 2

D.

2 and 3

Buy Now