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How to Easily Pass the Exin ITIL Exam: Expert Advice

Questions 51

Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

Options:

A.

IT asset management

B.

Deployment management

C.

Continual management

D.

Monitoring and event management

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Questions 52

What is the customer of a service responsible for?

Options:

A.

Authorizing the budget for the service

B.

Provisioning the service

C.

Defining the requirements for the service

D.

Using the service

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Questions 53

Which statement about the input and output of the value chain activities is CORRECT?

Options:

A.

Each value chain activity receives inputs and provides outputs

B.

The organization’s governance will determine the inputs and outputs of each value chain activity

C.

Some value chain activities only have input, whereas others only have outputs

D.

Input and output are fixed for each value chain activity

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Questions 54

Identify the missing work in the following sentence.

An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

Options:

A.

Consider

B.

Discard

C.

Re-use

D.

Improve

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Questions 55

Which is the FIRST action when optimizing a service?

Options:

A.

Assess the current state

B.

Implement the improvement

C.

Understand the organizational context

D.

Agree the future state

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Questions 56

Which is described by the 'organizations and people' dimension of service management?

Options:

A.

Workflows and controls

B.

Communication and collaboration

C.

Inputs and outputs

D.

Contracts and agreements

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Questions 57

A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

Options:

A.

Incident management

B.

Service Request management

C.

Change enablement

D.

Service request management

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Questions 58

Which is included in the purpose of the 'improve' value chain activity?

Options:

A.

Ensuring the continual improvement of practices across all value chain activities

B.

Ensuring that services continually meet expectations for quality, costs, and lime to market

C.

Ensuring a shared understanding of the improvement direction for services across the organization

D.

Ensuring continual engagement and good relationships with all stakeholders

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Questions 59

Which practice performs reviews to ensure that services continue to meet the needs of the customers?

Options:

A.

Monitoring and event management

B.

Service level management

C.

Change enablement

D.

Service desk

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Questions 60

Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

Options:

A.

Problem identification

B.

Problem control

C.

Error control

D.

Problem analysis

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