Summer Special 60% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: bestdeal

How to Easily Pass the Exin ITIL Exam: Expert Advice

Questions 41

Which is part of the value proposition of a service?

Options:

A.

Costs removed from the consumer by the service

B.

Costs imposed on the consumer by the service

C.

Outputs of the service received by the consumer

D.

Risks imposed on the consumer by the service

Buy Now
Questions 42

Which step of the 'continual improvement model' defines measurable targets?

Options:

A.

how we get there?

B.

Where are we now?

C.

What is the vision?

D.

Where do we want to be?

Buy Now
Questions 43

Which activity is NOT recommended by the start where you are' guiding principle?

Options:

A.

Involving people who are not familiar with a service when observing and assessing its activities

B.

Applying risk management when considering to introduce new processes

C.

Using source data to avoid any unintentional data distortion found in reports

D.

Discarding existing processes before assessing their usefulness

Buy Now
Questions 44

Which practice ensures that a variety of access channels are available for users to report issues?

Options:

A.

Service desk

B.

Service level management

C.

Incident management

D.

Change enablement

Buy Now
Questions 45

Which of the following is included in the purpose of the 'continual improvement' practice?

Options:

A.

The restoration of normal service operation as quickly as possible

B.

The establishment of links between the organization and its stakeholders at strategic and tactical levels

C.

The alignment of the organization's practices and services with changing business needs

D.

The reduction of the likelihood and impact of incidents

Buy Now
Questions 46

Which is an input to the service value system?

Options:

A.

The system of directing and controlling an organization

B.

A model to help meet stakeholders expectations

C.

Recommendations to help an organization in all aspects of its work

D.

A need from consumers for new or changes services

Buy Now
Questions 47

What is defined as "the role that uses services?

Options:

A.

Service consumer

B.

Customer

C.

User

D.

Sponsor

Buy Now
Questions 48

Which is the MOST important stakeholder group that a service provider needs to collaborate with?

Options:

A.

Suppliers

B.

Customers

C.

Relationship managers

D.

Developers

Buy Now
Questions 49

What can a change schedule be used for?

Options:

A.

Speeding up the planning and authorization of emergency changes

B.

Providing information about deployed changes to help manage incidents and problems.

C.

Tracking and managing improvement ideas from identification through to final action

D.

Providing a way to initiate normal changes

Buy Now
Questions 50

Which practice has a purpose that includes managing authentication and non-repudation?

Options:

A.

Information security management

B.

IT Asset Management

C.

Change enablement

D.

Service Configuration management

Buy Now
Exam Code: ITIL
Exam Name: ITIL Foundation (V4)
Last Update: Jul 19, 2024
Questions: 503

PDF + Testing Engine

$159.99
$64

Testing Engine

$119.99
$48

PDF (Q&A)

$99.99
$40