How to Easily Pass the Exin ITIL Exam: Expert Advice

Costs removed from the consumer are part of service consumption

Costs imposed on the consumer are costs of service utility

Costs removed from the consumer are part of the value proposition

Costs imposed on the consumer are costs of service warranty

Change control

Problem management

Service desk

Service catalogue management

It should have a workaround to reduce the impact

It should be prioritized based on its potential impact and probability

It should be resolved so that it can be closed

It should be diagnosed to identify possible solutions

An outcome can be enabled by more than one output

Outcomes are how the service performs

An output can be enabled by one or more outcomes

An outcome is a tangible or intangible activity

Service management

Continual improvement

A service

An IT asset

plans

measurement

process

tools

Rapid escalation

Formation of a temporary team

The use of scripts

Problem prioritization

Service value chain activities

Service level management

Service value chain inputs

Change control

A customer

A user

A configuration item (CI)

An IT asset

Standardizing practices and services

Determining where the most positive impact would be

Securing stakeholder engagement

Understanding the vision and objectives of the organization