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How to Easily Pass the Exin ITIL Exam: Expert Advice

Questions 121

Which directly assists with the diagnosis and resolution of simple incidents?

Options:

A.

Scripts for collecting user information

B.

Use of shift working patterns

C.

Fulfillment of service requests

D.

Creation of a temporary team

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Questions 122

What is a change schedule PRIMARILY used for?

Options:

A.

To help plan, authorize and schedule emergency changes

B.

To publish a list of service requests that users can select

C.

To ensure that a single change authority reviews every change

D.

To help plan changes, assist in communication and avoid conflicts

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Questions 123

Which statement about the known error database (KEDB) is CORRECT?

Options:

A.

It is maintained by the service desk and updated with the details of each new incident

B.

It is a part of the configuration management database (CMDB) and contains workarounds

C.

It is maintained by problem management and is used by the service desk to help resolve incidents

D.

It is maintained by incident management and contains solutions to be implemented by problem

management

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Questions 124

Which dimension of service management considers governance, management, and communication?

Options:

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

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Questions 125

Which gives a user access to a system?

Options:

A.

Service requirement

B.

Service agreement

C.

Service consumption

D.

Service provision

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Questions 126

Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?

Options:

A.

Focus on value

B.

Start where you are

C.

Collaborate and promote visibility

D.

Progress iteratively with feedback

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Questions 127

Which guiding principle focuses on reducing costs and human errors?

Options:

A.

Focus and value

B.

Collaborate and promote visibility

C.

Optimize and automate

D.

Think and work holistically

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Questions 128

Which term describes the functionality offered by a service?

Options:

A.

cost

B.

Utility

C.

Warranty

D.

Risk

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Questions 129

Which practice needs people who understand complex systems and have creative and analytical skills?

Options:

A.

Change enablement

B.

Service level management

C.

Service request management

D.

Problem management

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Questions 130

What must always be done before an activity is automated?

Options:

A.

Check that the activity has already been optimized

B.

Check that suitable new technology has been purchased

C.

Ensure that DevOps has been successfully implemented

D.

Ensure the solution removes the need for human intervention

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