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How to Easily Pass the Exin ITIL Exam: Expert Advice

Questions 91

Which statement about the 'optimize and automate' guiding principle is CORRECT?

Options:

A.

Activities should be automated before they are optimized

B.

Automation is best applied to non-standard tasks

C.

Technology eliminates the need for human intervention

D.

Automation frees human resources for more complex activities

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Questions 92

A service offering may include, access to resources, and service actions, which is an example of a service action?

Options:

A.

A mobile phone enables a user to work remotely

B.

A password allows a user connect to a Wifi network

C.

A license allows a user to install a software product

D.

A service desk agent provides support to user.

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Questions 93

Which practice is responsible for moving new or changed components to live or other environments?

Options:

A.

Release management

B.

Deployment management

C.

Change enablement

D.

Supplier management

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Questions 94

Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

Options:

A.

Deployment management

B.

Release management

C.

Change enablement

D.

Service configuration management

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Questions 95

What is the MAIN benefit of 'problem management'?

Options:

A.

Restoring normal service as quickly as possible

B.

Reducing the number and impact of incidents

C.

Maximizing the number of successful changes

D.

Managing workarounds and known errors

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Questions 96

What can be described as an operating model for the creation and management of products and services?

Options:

A.

Governance

B.

Service value chain

C.

Guiding principles

D.

Practices

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Questions 97

Which will help solve incidents more quickly?

Options:

A.

Target resolution times

B.

Escalating all incidents to support teams

C.

Collaboration between teams

D.

Detailed procedural steps for incident investigation

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Questions 98

Which is a result of applying the guiding principle ‘progress iteratively with feedback’?

Options:

A.

The ability to discover and respond to failure earlier

B.

Standardization of practices and services

C.

Understanding the customer’s perception of value

D.

Understanding the current state and identifying what can be reused

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Questions 99

Which is the addition, modification or removal of anything that could have an effect on services?

Options:

A.

A change

B.

An event

C.

An incident

D.

A problem

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Questions 100

Which statement about standard changes is CORRECT?

Options:

A.

A full assessment should be completed each time the change is implemented

B.

The change can be implemented with less testing if necessary

C.

The appropriate change authority should be assigned to each type of change

D.

The change does not require additional authorization

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