Your Path to Success: How to Pass the ITIL ITIL-Foundation ITIL Foundation Certification - IT Service Management Exam

1, 2 and 3 only

1 and 2 only

1, 2 and 4 only

All of the above

Operational level agreement (OLA)

Capacity plan

Service level agreement (SLA)

SLA monitoring chart (SLAM)

1,2 and 3 only

All of the above

1 and 3 only

2 and 4 only

The ECAB considers every high priority request for change

Amongst the duties of the ECAB is the review of completed emergency changes

The ECAB will be used for emergency changes where there may not be time to call a full CAB

The ECAB will be chaired by the IT director

1 only

2 only

Both of the above

Neither of the above

To provide a channel for users to request and receive standard services

Provides the rights for users to be able to use a service or group of services

To prevent problems and resulting Incidents from happening

To detect security events and make sense of them

Negotiating and agreeing service level agreement

Negotiating and agreeing operational level agreements

Ensuring that the service catalogue is made available to those approved to access it

Only ensuring that adequate technical resources are available

Before the change is approved

Immediately after the change has failed and needs to be backed out

After implementation but before the post implementation review

After the post implementation review has identified a problem with the change

The change authorization board

The change advisory board

The change implementer

The change manager

Incident and financial management

Change and release and deployment management

Incident and event management

Knowledge and service level management