Your Path to Success: How to Pass the ITIL ITIL-Foundation ITIL Foundation Certification - IT Service Management Exam

The ability to keep services highly available to meet the business needs

A set of specialized organizational capabilities for providing value to customers in the form of services

A complete set of all the documentation required to deliver world class services to customers

An internationally recognized methodology to provide valuable services to customers

A set of specialized organizational capabilities for providing value to customers in the form of services

A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose

The management of functions within an organization to perform certain activities

Units of organizations with roles to perform certain activities

All of the above

1 and 3 only

1 and 2 only

2 and 3 only

An internal service provider that is embedded within a business unit

A complete set of all the documentation required to deliver world class services to customers

Technical implementation of supporting IT infrastructure components

The implementation and management of quality IT services that meet business needs

One which directly supports the business processes of customers

A service that cannot be allowed to fail

One which is not covered by a service level agreement

A service not directly used by the business

Standards

Technology

Academic research

Internal experience

All of the above

1 and 3 only

1 and 2 only

2 and 3 only

Strategic service

Delivered service

Internal service

External service

It is measurable

It delivers specific results

It responds to specific events

It structures an organization

Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented

Public frameworks are always cheaper to adopt

Public frameworks are prescriptive and tell you exactly what to do

Proprietary knowledge has been tested in a wide range of environments