Your Path to Success: How to Pass the ITIL ITIL-Foundation ITIL Foundation Certification - IT Service Management Exam

Wisdom - Information - Data - Knowledge

Data - Information - Knowledge - Wisdom

Knowledge - Wisdom - Information - Data

Information - Data - Knowledge - Wisdom

Knowledge

Information

Wisdom

Data

2 and 3 only

2 and 4 only

1 and 3 only

All of the above

1, 2 and 3 only

1, 3 and 4 only

2, 3 and 4 only

All of the above

Service catalogue management

Service portfolio management

Service desk

Business relationship management

Prioritizing conflicts for service transition resources

Coordinating the efforts required to manage multiple simultaneous transitions

Maintaining policies, standards and models for service transition activities and processes

Detailed planning of the build and test of individual changes

Providing physical security for staff at data centres and other buildings

Managing access to computer rooms and other secure locations

Managing access to the service desk

Managing the rights to use a service or group of services

Service transition planning and support

Design coordination

Service level management

Change management

Only changes that introduce new services

It is mandatory that all changes are subject to design coordination activity

Only changes to business critical systems

Any change that the organization believes could benefit

To standardize methods and procedures used for efficient and prompt handling of all changes

To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)

To ensure that the overall business risk of change is optimized

To define and agree release and deployment plans with customers and stakeholders