How to Easily Pass the Exin ITIL-F Exam: Expert Advice

The desk is co-located within or physically close to the user community it serves

The desk uses technology and other support tools to give the impression that multiple desk locations are in one place

The desk provides 24 hour global support

There is a single desk in one location serving the whole organization

Service level management

IT operations management

Capacity management

Incident management

Local

Centralized

Outsourced

Virtual

Technical management

Service desk

Application management

Facilities management

A function responsible for facilities management and building control systems

A function that provides hardware repair services for technology involved in the delivery of service to customers

Senior managers responsible for all staff within the technical support function

A function that includes providing technical expertise and overall management of the IT infrastructure

All of the above

3 and 4 only

2 and 4 only

2 only

1, 2 and 4 only

2, 3 and 4 only

1, 3 and 4 only

1, 2 and 3 only

Technical management

IT operations management

Request fulfilment

Applications management

All of the above

1, 2 and 3 only

2 and 4 only

3 and 4 only

Defining where the vendor of an application should be located

Ensuring that the required functionality is available to achieve the required business outcome

Deciding who the vendor of storage devices will be

Agreeing the service levels for the service supported by the application