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How to Easily Pass the Exin ITIL-F Exam: Expert Advice

Questions 81

Which of the following BEST describes the purpose of access management?

Options:

A.

To provide a channel for users to request and receive standard services

B.

Provides the rights for users to be able to use a service or group of services

C.

To prevent problems and resulting Incidents from happening

D.

To detect security events and make sense of them

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Questions 82

Which statement BEST represents the guidance on incident logging?

Options:

A.

Incidents must only be logged if a resolution is not immediately available

B.

Only incidents reported to the service desk can be logged

C.

All incidents must be fully logged

D.

The service desk decide which incidents to log

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Questions 83

Which of the following identify the purpose of business relationship management?

1. To establish and maintain a business relationship between service provider and customer

2. To identify customer needs and ensure that the service provider is able to meet

Options:

A.

Both of the above

B.

1 only

C.

2 only

D.

Neither of the above

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Questions 84

Which process would be used to compare the value that newer services have offered over those they have replaced?

Options:

A.

Availability management

B.

Capacity management

C.

Service portfolio management

D.

Service catalogue management

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Questions 85

In which document would you expect to see an overview of actual service achievements against targets?

Options:

A.

Operational level agreement (OLA)

B.

Capacity plan

C.

Service level agreement (SLA)

D.

SLA monitoring chart (SLAM)

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Questions 86

Which of the following are the MAIN objectives of incident management?

1. To automatically detect service-affecting events

2. To restore normal service operation as quickly as possible

3. To minimize adverse impacts on business operations

Options:

A.

1 and 2 only

B.

2 and 3 only

C.

1 and 3 only

D.

All of the above

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Questions 87

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

Options:

A.

Availability management

B.

Capacity management

C.

Design coordination

D.

Release management

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Questions 88

When can a known error record be raised?

1. At any time it would be useful to do so

2. After a workaround has been found

Options:

A.

2 only

B.

1 only

C.

Neither of the above

D.

Both of the above

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Questions 89

Hierarchic escalation is BEST described as?

Options:

A.

Notifying more senior levels of management about an incident

B.

Passing an incident to people with a greater level of technical skill

C.

Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction

D.

Failing to meet the incident resolution times specified in a service level agreement

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Questions 90

Which process is responsible for dealing with complaints, comments, and general enquiries from users?

Options:

A.

Service level management

B.

Service portfolio management

C.

Request fulfilment

D.

Demand management

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Exam Code: ITIL-F
Exam Name: ITIL® Foundation
Last Update: Jun 24, 2024
Questions: 324

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