How to Easily Pass the Exin ITIL-F Exam: Expert Advice

1, 2 and 3 only

1, 3 and 4 only

2, 3 and 4 only

All of the above

Wisdom - Information - Data - Knowledge

Data - Information - Knowledge - Wisdom

Knowledge - Wisdom - Information - Data

Information - Data - Knowledge - Wisdom

Knowledge

Information

Wisdom

Data

2 and 3 only

2 and 4 only

1 and 3 only

All of the above

Roles and responsibilities across all the service transition processes.

Roles and responsibilities for updating the configuration management database (CMDB.

Criteria and authorization to exit early life support and handover to the service operation function.

How request for changes (RFCs) are approved for software releases in the IT production environment.

Processes

Functions

Roles

Technicians

Critical IT processes

All the services in the service portfolio

Business continuity strategy

Mission critical services at peak business periods

Based on priority, urgency and impact to the business and to all its stakeholders

Based on small, medium or, large undertakings that can be done quickly, medium term or long term

Based on IT service name, cost to the business and expected outcomes to the customer

Based on best improvement opportunities in the organization to achieve a competitive advantage

A request for change

An incident

A problem

An event

Change management

IT service continuity management

Financial management for IT services

Service catalogue management