How to Easily Pass the Exin ITIL-F Exam: Expert Advice

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

The consideration of value creation is a principle of which stage of the service lifecycle?

Which of the following BEST describes 'partners' in the phrase "people, processes, products and partners"?

Which of the following should be considered when designing measurement systems, methods and metrics?

1. The services

2. The architectures

3. The configuration items

4. The processes

Which one of the following do technology metrics measure?

Which of the following is NOT one of the five individual aspects of service design?

Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps".

What are these four Ps?