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Master the ITIL® Foundation ITIL-F Exam with Confidence!

Questions 61

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

Options:

A.

Service design: Design the processes

B.

Service strategy: Develop the offerings

C.

Service transition: Plan and prepare for deployment

D.

Service operation: IT operations management

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Questions 62

Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

Options:

A.

Profit

B.

Preparation

C.

Products

D.

Potential

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Questions 63

What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

Options:

A.

Return on investment (ROI), value on investment (VOI), quality

B.

Strategic, tactical and operational

C.

Critical success factors (CSFs), key performance indicators (KPIs), activities

D.

Technology, process and service

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Questions 64

The consideration of value creation is a principle of which stage of the service lifecycle?

Options:

A.

Continual service improvement

B.

Service strategy

C.

Service design

D.

Service transition

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Questions 65

Which of the following BEST describes 'partners' in the phrase "people, processes, products and partners"?

Options:

A.

Suppliers, manufacturers and vendors

B.

Customers

C.

Internal departments

D.

The facilities management function

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Questions 66

Which of the following should be considered when designing measurement systems, methods and metrics?

1. The services

2. The architectures

3. The configuration items

4. The processes

Options:

A.

2 and 3 only

B.

1 and 3 only

C.

2 and 4 only

D.

All of the above

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Questions 67

Which one of the following do technology metrics measure?

Options:

A.

Components

B.

Processes

C.

The end-to-end service

D.

Customer satisfaction

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Questions 68

Which of the following is NOT one of the five individual aspects of service design?

Options:

A.

The design of the service portfolio, including the service catalogue

B.

The design of new or changed services

C.

The design of market spaces

D.

The design of the technology architectures

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Questions 69

Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

Options:

A.

Where are we now?

B.

Where do we want to be?

C.

How do we get there?

D.

Did we get there?

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Questions 70

Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps".

What are these four Ps?

Options:

A.

People, process, partners, performance

B.

Performance, process, products, problems

C.

People, process, products, partners

D.

People, products, perspective, partners

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Exam Code: ITIL-F
Exam Name: ITIL® Foundation
Last Update: Jun 14, 2024
Questions: 324

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