How to Easily Pass the Exin ITIL-F Exam: Expert Advice

Any change of state that has significance for the management of a configuration item (CI) or IT service

An unplanned interruption to an IT service or a reduction in the quality of an IT service

The unknown cause of one or more incidents that have an impact on an IT service

Reducing or eliminating the cause of an incident or problem

Act

Plan

Do

Co-ordinate

1 and 2 only

1 and 3 only

2 and 3 only

All of the above

PBA are based on organizational roles and responsibilities

IT service providers CANNOT schedule changes until they understand PBA

Demand for the services delivered by service providers are directly influenced by PBA

Understanding PBA is the only way to enable accurate service level reporting

Resources are types of service asset and capabilities are not

Resources and capabilities are both types of service asset

Capabilities are types of service asset and resources are not

Neither capabilities nor resources are types of service asset

A capacity database

A definitive media library

A request for change

A known error database

The part of a contract that specifies the responsibilities of each party

An agreement between the service provider and an internal organization

An agreement between a service provider and an external supplier

An agreement between the service provider and their customer

Yes: for information purposes, a known error record can be created at any time it is prudent to do so

No: the Known Error should be created before the problem is logged

No: a known error record is created when the original incident is raised

No: a known error record should be created with the next release of the service

Training in risk management for all staff and identification of risks

Identification of risk, analysis and management of the exposure to risk

Control of exposure to risk and investment of capital

Training of all staff and investment of capital

1 and 2 only

3 only

1 and 3 only

All of the above