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How to Easily Pass the Exin ITIL-F Exam: Expert Advice

Questions 41

Which statement should NOT be part of the value proposition for Service Design?

Options:

A.

Reduced total cost of ownership

B.

Improved quality of service

C.

Improved Service alignment with business goals

D.

Better balance of technical skills to support live services

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Questions 42

Which of the following is NOT an objective of service transition?

Options:

A.

To ensure that a service can be managed, operated and supported

B.

To provide training and certification in project management

C.

To provide quality knowledge and information about services and service assets

D.

To plan and manage the capacity and resource requirements to manage a release

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Questions 43

In which of the following areas would ITIL complementary guidance provide assistance?

1. Adapting best practice for specific industry sectors

2. Integrating ITIL with other operating models

Options:

A.

Both of the above

B.

Neither of the above

C.

Option 1 only

D.

Option 2 only

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Questions 44

Which of the following are benefits to the business of implementing service transition?

1. Better reuse and sharing of assets across projects and resources

2. Reduced cost to design new services

3. Result in higher volume of successful changes

Options:

A.

1 and 2 only

B.

2 and 3 only

C.

1 and 3 only

D.

None of the above

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Questions 45

Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?

1. Providing an understanding of what strategy is

2. Ensuring a working relationship between the customer and service provider

3. Defining how value is created

Options:

A.

1 only

B.

2 only

C.

3 only

D.

All of the above

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Questions 46

Which one of the following is NOT part of the service design stage of the service lifecycle?

Options:

A.

Designing and maintaining all necessary service transition packages

B.

Producing quality, secure and resilient designs for new or improved services

C.

Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

D.

Measuring the effectiveness and efficiency of service design and the supporting processes

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Questions 47

Which of the following is NOT an objective of Continual Service Improvement?

Options:

A.

Review and analyze Service Level Achievement results

B.

Identify activities to improve the efficiency of service management processes

C.

Improve the cost effectiveness of IT services without sacrificing customer satisfaction

D.

Conduct activities to deliver and manage services at agreed levels to business users

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Questions 48

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

Options:

A.

Service Strategy

B.

Continual Service Improvement

C.

Service Operation

D.

Service Design

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Questions 49

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

Options:

A.

Service strategy

B.

Service design

C.

Service transition

D.

Service operation

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Questions 50

Which of the following provide value to the business from service strategy?

1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

2. Enabling the service provider to respond quickly and effectively to changes in the business environment

3. Support the creation of a portfolio of quantified services

Options:

A.

All of the above

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 3 only

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