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How to Easily Pass the Exin ITIL-F Exam: Expert Advice

Questions 31

Which reason describes why ITIL is so successful?

Options:

A.

The five ITIL volumes are concise

B.

It is not tied to any particular vendor platform

C.

It tells service providers exactly how to be successful

D.

It is designed to be used to manage projects

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Questions 32

Which of the following is an enabler of best practice?

Options:

A.

Standards

B.

Technology

C.

Academic research

D.

Internal experience

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Questions 33

What are customers of IT services who do NOT work in the same organization as the service provider known as?

Options:

A.

Strategic customers

B.

External customers

C.

Valued customers

D.

Internal customers

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Questions 34

Which one of the following is the BEST definition of the term 'service management'?

Options:

A.

A set of specialized organizational capabilities for providing value to customers in the form of services

B.

A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose

C.

The management of functions within an organization to perform certain activities

D.

Units of organizations with roles to perform certain activities

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Questions 35

What is a service delivered between two business units in the same organization known as?

Options:

A.

Strategic service

B.

Delivered service

C.

Internal service

D.

External service

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Questions 36

Which of the following are reasons why ITIL is successful?

1. ITIL is vendor neutral

2. It does not prescribe actions

3. ITIL represents best practice

Options:

A.

All of the above

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 3 only

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Questions 37

Which of the following are sources of best practice?

1. Academic research

2. Internal experience

3. Industry practices

Options:

A.

All of the above

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 3 only

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Questions 38

Which one of the following would NOT be defined as part of every process?

Options:

A.

Roles

B.

Inputs and outputs

C.

Functions

D.

Metrics

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Questions 39

Which of the following are classed as stakeholders in service management?

1. Customers

2. Users

3. Suppliers

Options:

A.

All of the above

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 3 only

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Questions 40

Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?

Options:

A.

Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented

B.

Public frameworks are always cheaper to adopt

C.

Public frameworks are prescriptive and tell you exactly what to do

D.

Proprietary knowledge has been tested in a wide range of environments

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Exam Code: ITIL-F
Exam Name: ITIL® Foundation
Last Update: Dec 13, 2024
Questions: 324

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