How to Easily Pass the Exin ITIL-F Exam: Expert Advice

Providing physical security for staff at data centres and other buildings

Managing access to computer rooms and other secure locations

Managing access to the service desk

Managing the rights to use a service or group of services

Incident management

Service asset and configuration management

Capacity management

IT service continuity management

Only changes that introduce new services

It is mandatory that all changes are subject to design coordination activity

Only changes to business critical systems

Any change that the organization believes could benefit

Prioritizing conflicts for service transition resources

Coordinating the efforts required to manage multiple simultaneous transitions

Maintaining policies, standards and models for service transition activities and processes

Detailed planning of the build and test of individual changes

1 only

2 and 3 only

1, 2 and 4 only

All of the above

Budgeting and charging

Accounting and charging

Budgeting and accounting

Costing and charging

The change schedule

The service portfolio

A configuration management database (CMDB)

The service knowledge management system (SKMS)

Provide overall planning for service transitions and co-ordinate the resources they require

Ensure that all service transitions are properly authorized

Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked

To define testing scripts to ensure service transitions are unlikely to ever fail

Knowledge management

Release and deployment management

Service asset and configuration management

Service level management

Incidents can only be reported by users

Incidents can be reported by anyone who detects a disruption or potential disruption to normal service

All calls to the service desk must be logged as incidents

Incidents reported by technical staff must also be logged as problems