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How to Easily Pass the Exin ITIL-F Exam: Expert Advice

Questions 21

Which one of the following activities would be performed by access management?

Options:

A.

Providing physical security for staff at data centres and other buildings

B.

Managing access to computer rooms and other secure locations

C.

Managing access to the service desk

D.

Managing the rights to use a service or group of services

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Questions 22

With which process is problem management likely to share categorization and impact coding systems?

Options:

A.

Incident management

B.

Service asset and configuration management

C.

Capacity management

D.

IT service continuity management

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Questions 23

Which of the following statements MOST correctly identifies the scope of design coordination activities?

Options:

A.

Only changes that introduce new services

B.

It is mandatory that all changes are subject to design coordination activity

C.

Only changes to business critical systems

D.

Any change that the organization believes could benefit

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Questions 24

Which of the following is service transition planning and support NOT responsible for?

Options:

A.

Prioritizing conflicts for service transition resources

B.

Coordinating the efforts required to manage multiple simultaneous transitions

C.

Maintaining policies, standards and models for service transition activities and processes

D.

Detailed planning of the build and test of individual changes

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Questions 25

Which of the following would be examined by a major problem review?

1. Things that were done correctly

2. Things that were done incorrectly

3. How to prevent recurrence

4. What could be done better in the future

Options:

A.

1 only

B.

2 and 3 only

C.

1, 2 and 4 only

D.

All of the above

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Questions 26

Which two elements of financial management for IT services are mandatory?

Options:

A.

Budgeting and charging

B.

Accounting and charging

C.

Budgeting and accounting

D.

Costing and charging

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Questions 27

Where should the following information be stored?

1. The experience of staff

2. Records of user behaviour

3. Supplier's abilities and requirements

4. User skill levels

Options:

A.

The change schedule

B.

The service portfolio

C.

A configuration management database (CMDB)

D.

The service knowledge management system (SKMS)

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Questions 28

Which of the following identifies the purpose of service transition planning and support?

Options:

A.

Provide overall planning for service transitions and co-ordinate the resources they require

B.

Ensure that all service transitions are properly authorized

C.

Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked

D.

To define testing scripts to ensure service transitions are unlikely to ever fail

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Questions 29

Which process is responsible for ensuring that appropriate testing takes place?

Options:

A.

Knowledge management

B.

Release and deployment management

C.

Service asset and configuration management

D.

Service level management

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Questions 30

Which one of the following statements about incident reporting and logging is CORRECT?

Options:

A.

Incidents can only be reported by users

B.

Incidents can be reported by anyone who detects a disruption or potential disruption to normal service

C.

All calls to the service desk must be logged as incidents

D.

Incidents reported by technical staff must also be logged as problems

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Exam Code: ITIL-F
Exam Name: ITIL® Foundation
Last Update: Jun 16, 2024
Questions: 324

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