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Top Tips for Passing the HDI HD0-400 Exam on Your First Try

Questions 31

Which is a characteristic of a successful team?

Options:

A.

No goals are established, they are not needed.

B.

Processes are used effectively to maintain service quality.

C.

Incentives are not provided.

D.

There is little communication outside the team.

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Questions 32

What is the benefit of good teamwork to an organisation?

Options:

A.

Improved overall quality of service provided.

B.

Enhanced career opportunities across the organisation.

C.

Increased capability for technical support and delivery.

D.

Better employees with more skills.

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Questions 33

What is the most important reason for maintaining legal compliance in the Support Centre?

Options:

A.

Maintaining legal compliance prevents employees from downloading music.

B.

Maintaining legal compliance protects identity information.

C.

Maintaining legal compliance protects your personal rights.

D.

Maintaining legal compliance prevents unauthorised internet usage.

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Questions 34

How is confidence demonstrated over the phone?

Options:

A.

Confidence is demonstrated over the phone by taking ownership of incidents.

B.

Confidence is demonstrated over the phone by using a standard greeting.

C.

Confidence is demonstrated over the phone by using the passive voice.

D.

Confidence is demonstrated over the phone by isolating problems.

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Questions 35

Which action best illustrates responsible team behaviour?

Options:

A.

Sharing knowledge.

B.

Logging every call.

C.

Reporting security violations.

D.

Taking more than your share of calls.

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Questions 36

How can being empathetic to the customer benefit the Support Centre?

Options:

A.

Being empathetic increases first contact resolution.

B.

Being empathetic creates a rapport with the customer.

C.

Being empathetic permits the customer to vent.

D.

Being empathetic allows you to express your feelings.

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Exam Code: HD0-400
Exam Name: HDI Qualified Customer Support Specialist
Last Update: Jun 25, 2024
Questions: 120

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