Top Tips for Passing the HDI HD0-400 Exam on Your First Try

No goals are established, they are not needed.

Processes are used effectively to maintain service quality.

Incentives are not provided.

There is little communication outside the team.

Improved overall quality of service provided.

Enhanced career opportunities across the organisation.

Increased capability for technical support and delivery.

Better employees with more skills.

Maintaining legal compliance prevents employees from downloading music.

Maintaining legal compliance protects identity information.

Maintaining legal compliance protects your personal rights.

Maintaining legal compliance prevents unauthorised internet usage.

Confidence is demonstrated over the phone by taking ownership of incidents.

Confidence is demonstrated over the phone by using a standard greeting.

Confidence is demonstrated over the phone by using the passive voice.

Confidence is demonstrated over the phone by isolating problems.

Sharing knowledge.

Logging every call.

Reporting security violations.

Taking more than your share of calls.

Being empathetic increases first contact resolution.

Being empathetic creates a rapport with the customer.

Being empathetic permits the customer to vent.

Being empathetic allows you to express your feelings.