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Master the Help Desk Analyst (HDA) HD0-100 Exam with Confidence!

Questions 31

What are three benefits of a change management process? (Choose three.)

Options:

A.

Pro-active communication

B.

Timely notification to affected parties

C.

Documentation of affected systems and processes

D.

Timely problem resolution

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Questions 32

Which two are effective techniques for dealing with stress? (Choose two.)

Options:

A.

Set realistic goals/objectives

B.

Use high energy drinks, e.g., coffee, caffeine drinks to keep energy levels up

C.

Exercise and observe good nutrition practices

D.

Take long breaks

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Questions 33

Which three approaches help create a positive business reputation? (Choose three.)

Options:

A.

When you hear complaints about your organisation, change the subject

B.

See what you can do to assist any co-worker who is unhappy or experiencing problems

C.

Have a good attitude and never speak negatively about your organisation

D.

Try to have a positive and memorable effect on every person you communicate with each day

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Questions 34

What is a key benefit of a positive work environment?

Options:

A.

Diversification of skill sets is minimised

B.

The need for recognition of individual effort is minimised

C.

Rapport among team members is increased

D.

Management involvement is separated from individual involvement

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Exam Code: HD0-100
Exam Name: Help Desk Analyst (HDA)
Last Update: Jun 15, 2024
Questions: 116

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