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How to Pass the HRCI GPHR Exam: Comprehensive Global Professional in Human Resource Guide and Tips

Questions 11

An organization is evolving from a largely domestic to a multinational company with offices around the world. There has been some tension between the new offices and headquarters in regards to the level of freedom of each of the sites. Which of the following steps should be the next step in this change management process towards further globalization?

Options:

A.

Develop a cultural roadmap for the company

B.

Communicate the desired change and have senior management sell the idea throughout the organization

C.

Have senior management meet to discuss and decide on the future vision for the company

D.

Assess the external environment to benchmark the need for need for change

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Questions 12

Which of the following is NOT a cultural impact on the performance appraisal process?

Options:

A.

Appropriate rewards for achievement

B.

Aligning company systems to elicit specific individual performance

C.

Value of individual vs. group performance

D.

Type of feedback given

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Questions 13

An Organization’s sales team is made up of two individuals to sell its products internationally. In lieu of the small group, the company has decided to utilize representatives from other inability to communicationicate its technical aspects. Which of the following elements should the sales team work with marketing on to resolve this promblem?

Options:

A.

Improve Place (ie channel partner relationships)

B.

Improve Product

C.

Improve Promotion

D.

Lower Prices

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Questions 14

A company is in the process of defining its global competency model. One of the competencies that have come into question is the ability to build consensus as a key attribute todefine a successful global leader. The reason it has come into question is that in some countries, like Japan, it is a sign of weakness for leaders to build consensus around all decisions made. This scenario is an example of which of the following types of tensions common in global expansion?

Options:

A.

Global integration vs. local responsiveness

B.

Localization vs. privatization

C.

National culture vs. organizational culture

D.

Standardization vs. localization

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Questions 15

Which of the following factors is an incentive for company to pursue localization?

Options:

A.

Market reponsiveness

B.

Brand integrity

C.

Product quality

D.

Economies of scale

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Questions 16

Which of the following represents a PRIMARY reason why employees leave an organization ?

Options:

A.

Lack of challenging work

B.

Manager does not share relevant information with employees

C.

Manager is not approachable and open to new ideas

D.

Uncertainty of future

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Questions 17

The HR Director of a multinational, U.S.-based company is proposing a staffing plan where foreign offices are staffed with as local nationals as possible instead of expatriates. Which of the following are NOT business justifications for this proposal?

Options:

A.

Building local expertise competencies

B.

Compliance with U.S. tax regulations

C.

Favorable tax treatment by local government

D.

Realization of cost savings

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Questions 18

The success of an internal business process is evaluated by the extent to which that process meets the objectives of its function. Which of the following best describes this measurement of success?

Options:

A.

Management by objective

B.

Effectiveness

C.

Balanced screcard

D.

Efficiency

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Questions 19

Which of the following indicators is lagging indicator ?

Options:

A.

Return of shareholder value

B.

Reduced turnover

C.

Customer satisfaction

D.

Production throughput

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Questions 20

Which of the following describes a statement that specifies the activities which the organization intends to pursue and the course it has charted for the future ?

Options:

A.

Mission Statement

B.

Vision Statement

C.

Organizational Values

D.

Strategic Plan

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